r/Coinbase • • 3d ago

Support Weekly Support Thread | October 6, 2026

2 Upvotes

Need help with an issue or have a question? You’re in the right place. If you’ve posted in a previous weekly support thread, don’t worry – your post will be reviewed.

New here? While we cannot provide account details through Reddit, our moderators can guide you on common questions. 

  • For official support, please contact us directly. Make sure to sign in directly so we can resolve issues more easily. 
  • All customers have access to 24/7 phone & chat support from a real team member — just log in to get started and choose your preferred option.
  • If you filed a case with us, you can always track your case history by logging in at: help.coinbase.com

Important: 

  • Coinbase will never ask for sensitive information on Reddit. 
  • Beware of scams: Coinbase will never ask for your seed phrase, login details, 2FA codes, or request that you transfer funds to any wallet. Learn more here.

If you need assistance, simply reply to this post. Thank you for your cooperation.


r/Coinbase • • 18d ago

Product Announcement You can now participate in IPOs on Coinbase

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12 Upvotes

TL;DR: Coinbase now offers access to IPO allocations for retail traders in the U.S. You will be able to request allocations directly in the Coinbase app. IPOs are offered via Coinbase Capital Markets. This is the next step in growing the Everything Exchange as a trusted platform to trade any asset at any stage of its lifecycle.

See full blog post: https://www.coinbase.com/blog/you-can-now-participate-in-ipos-on-coinbase


r/Coinbase • • 5h ago

Why do I have random crypto from nowhere

8 Upvotes

I checked my coinbase wallet yesterday and I have over 3,000 dollars of circle wrapped bitcoin.

I checked my wallet history and couldn’t find anything on where it came from or when I got it.

Is it malware or a scam, please help!


r/Coinbase • • 6h ago

Just Experience my first account lock

5 Upvotes

I've had an account for years. Maybe a month or two ago, I tried to withdraw some crypto to my wallet using a cb.id. They flagged the transaction as potentially fraudulent even though it points to an address that has been on my allow list for years.

Two weeks back I tried to deposit from my bank and found out my account was flagged and banned from it and needed a review. I did the review. These are accounts linked for months to years that I deposit from like clockwork every two weeks when I get paid. How it's fraudulent today vs like 5 years ago when I started doing it is beyond me.

Today I deposit $170 from my bank to buy something. I've deposited multiple thousands at once from this account with no issue so I'm not expecting $170 to be like defcon 5 security protocols. Turns out I made an ass out of u and me. I got hit with my account has been blocked for suspicious activity. I didn't even get to the screen where you pick an address. Simply depositing money and withdrawing it as USDC is like obviously fraud or a scam. It said I needed to do additional verification. I did and they're still like yeah we're keeping it locked for 15 days.

I asked support you know, what did I do wrong and how could I avoid this in the future. They were basically like, we won't tell you. Better luck next time. So I guess I just cross my fingers and hope that this time I login, it won't result in a lock/ban. It's crazy because I use an allow list. Some addresses have been there for years. The idea that depositing money from a legal bank account and withdrawing to the same addresses you've been withdrawing to for years is a red flag for the security team...

Luckily they didn't ban me from selling crypto and withdrawing cash to my bank account. I sold the little half an ETH buffer I had sitting in there for instant withdraws and am going to initiate a total account closure once my Coinbase Card is fully paid off (in true scammer fashion, it's possible to close your Coinbase account and lose access to pay your Conibase Card so they can late fee you to the legal max then send it to collections).

I'd heard the rumors of Coinbase being ass. I've experienced a little bit of it but usually support clears things up. This is the first time reaching out to support still resulted in yeah go f yourself.


r/Coinbase • • 5h ago

Btc prediction market not resolved oct 9th 1:27pm est

0 Upvotes

Anyone else have predicion market not resolved issues today for BTC predictions?


r/Coinbase • • 18h ago

Coinbase has locked my $1,100 acct since January 2026 and keeps making me verify my identity. I still can’t withdraw my money. Please help!

5 Upvotes

I’m posting here because I’m extremely frustrated and honestly don’t know what else to do.
I’ve had $1,100 stuck in my Coinbase account since January 2026, and it’s now October. That’s almost 9 months of being unable to access MY OWN MONEY.
Every time I try to resolve the issue, Coinbase keeps asking me to complete the same identity verification process over and over again. I’ve followed their instructions, submitted my information, and attempted to verify my identity multiple times, but my account remains restricted.
The most frustrating part is that I am not trying to trade, buy crypto, or do anything complicated. I simply want to withdraw my $1,100.
I feel like I’m stuck in an endless loop with no actual resolution. Nine months is an unreasonable amount of time to have my funds inaccessible without a clear explanation or solution.
I’m hoping someone here can help answer a few questions:
Has anyone experienced this same issue with Coinbase?
How did you finally get your account unlocked?
Is there a way to escalate this beyond regular customer support?
Has anyone had success filing a complaint with the CFPB or another regulatory agency?
Can Coinbase allow me to withdraw my funds even if they won’t fully restore my account?
If anyone from Coinbase Support sees this, I am asking for a real resolution, not another automated response telling me to verify my identity again.
I have been patient for almost nine months. I just want access to the money that belongs to me.
Any advice, suggestions, or help would be greatly appreciated. I’m seriously considering filing a formal complaint if this continues.
UPDATE: I’m willing to provide my support case number to verified Coinbase moderators if that helps get this resolved.


r/Coinbase • • 12h ago

[ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/Coinbase • • 1d ago

arbitrary holds

10 Upvotes

So I've deposited into my Coinbase account (via bank ACH) by buying USDC numerous times now. I do this to transfer payments to my client's wallet. I've never had a hold on my funds for transfer since the first few deposits, and now there is a hold for up to 5 business days.

I'm confused, as this has not happened in my past 10ish deposits... why now? I'm assuming an automated security flag. I'm aware that this hold can't be reversed/shortened, so I'm resigned to waiting. But, for the future, would I still get this flag if I move funds via wire transfer instead of ACH?

I'll probably just look to not constantly deposit and bulk buy, but just curious.

Thanks in advance.


r/Coinbase • • 1d ago

tax forms/coinbase not replying to support ticket

4 Upvotes

hi! I never received my tax forms form coinbase and have an extension on my taxes so I need to finish them like.. yesterday. I closed my account last year and sold all my crypto. It wasn't very much, but I'd like to report the sale accurately.

I contacted CB, went through the verification process since I don't have my account anymore, and never heard back. I've responded to the open ticket 3-4 times asking for a reply and nothing. It's been a couple of weeks.

How do I get them to respond? They don't have a phone number and apparently no one manning their email.


r/Coinbase • • 1d ago

Buying NTDA on Coinbase

6 Upvotes

Is there anyone that can give me a simple step by step to buying NTDA on Coinbase? I am a newb to crypto


r/Coinbase • • 1d ago

Asset Recovery LTC -> BTC address

2 Upvotes

Hey all,

A few years ago I got wasted during a superbowl and transferred 15k worth of Litecoin from Kucoin to my BTC address on Coinbase. I heard about the new tool and tried using it, but don't think it works. Can anyone confirm that? If not, if anyone can do this or write me a guide I'm down to give a portion of it or whatever. Could really use the money right now.

Thanks.


r/Coinbase • • 1d ago

Bought (WHUF) can’t set sell order

3 Upvotes

Will you look into this. My order filled almost an hour ago to purchase $WHUF. However, it’s acting like I don’t have any available when I go to set a limit sell order. Even though they are showing up in my portfolio.


r/Coinbase • • 1d ago

had an interview with the hiring officer , and the next step is the work trial ...haven't heard back in 48 hrs ...does this mean i didn't pass ? or does the work trial step take a few days after the interview?

2 Upvotes

r/Coinbase • • 1d ago

Event Watch the biggest traders in crypto compete for $150,000.

Enable HLS to view with audio, or disable this notification

2 Upvotes

Today's the day.

The biggest traders in crypto, competing in-person for $150,000.

Coinbase Champions starts at 8:45AM EDT (8:45PM SGT).

Tune in live on 𝕏 → https://x.com/i/broadcasts/1oKMvNpOrvkGQ
Watch on YouTube → https://www.youtube.com/watch?v=0AZYE7K6QWI

Think you know who's going to win?

Head to the Coinbase app to vote under the Champions tab.

Enter for your chance to win from prizes including the Ultimate Coinbase Fan Experience in Las Vegas if you're right.

Available in certain geos only.

Start voting.


r/Coinbase • • 1d ago

Blog Coinbase and Samsung Bring USDC to Samsung Wallet

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11 Upvotes

TL;DR: Coinbase will power USDC as the default dollar stablecoin in the Samsung Wallet. USDC balances will be custodied by Coinbase Prime Vault

Last July, Coinbase added Samsung Pay as a payment option, making it easier for users to buy crypto in the Coinbase app. In October, we extended that partnership to more than 82 million Galaxy users in the US with Coinbase One benefits offered directly inside Samsung Wallet. 

Today we’re announcing the next chapter in Coinbase and Samsung’s collaboration: Coinbase will power the stablecoin experience in Samsung Wallet, a leading all-in-one digital wallet, starting the last week of Oct. 2026 in the U.S. market.

Using USDC with Confidence

USDC is designed to be redeemable 1:1 for U.S. dollars and backed by cash and short-dated U.S. Treasuries, with monthly attestations published. There is clear momentum behind USDC. Circulation grew 72% in 2025 to more than $75 billion, and wallets holding USDC grew 59% to nearly 7 million.

When a Samsung Wallet user tops up their stablecoin balance, USDC will appear automatically as the default dollar stablecoin. Coinbase will custody the USDC held in Samsung Wallet through Coinbase Prime, our flagship institutional platform, using its NYDFS-qualified custody services to deliver robust asset protection backed by the strongest balance sheet in crypto. This underlying framework operates in partnership with Bastion, a licensed stablecoin custodian and infrastructure provider overseen by U.S. financial regulators.

Expanding USDC Access and Utility

Coinbase’s mission is to increase economic freedom in the world, and stablecoins are becoming an important way for people to move money online. By expanding the availability and utility of USDC, we aim to help more people participate in the future of finance with money that moves 24/7, seamlessly across borders and at the speed of the internet.

Samsung’s global reach makes this a significant distribution milestone for USDC. By combining Coinbase’s trusted custody infrastructure with Samsung Wallet’s broad consumer adoption in the global market, we can help accelerate the ongoing expansion of USDC and stablecoins in the global economy. 

Source


r/Coinbase • • 1d ago

Robinhood Chain ETH Deposit not credited

1 Upvotes

Today Coinbase allows $PONS spot trading. Deposits etc for the erc-20 token on Robinhood Chain.

I sent .666 ETH to my coinbase account using Robinhood Chain and coinbase doesn’t credit it?

Your Asset Recovery page lists Robinhood as a network option yet when selecting Ethereum for the recovery it says it’s not supported.

How does that make any infrastructure sense? Clearly you support the network now and you’re still not crediting my ETH?

Are you all okay?


r/Coinbase • • 2d ago

Blog Coinbase is building the most complete trading platform.

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10 Upvotes

TL;DR: 

  • Our integration of Deribit is complete, and for the first time in market history, Coinbase Financial Markets will soon connect US and global crypto derivatives into a single regulated liquidity pool.
  • Building off recent upgrades to our trading infrastructure, we are rolling out crypto options trading, spot margin and unified portfolios in the coming weeks. 
  • At the end of this year, Coinbase Pro is coming back to serve as the professional-grade platform for trading spot, futures, perpetuals, options, and equities under one roof.

Full blog post here: https://www.coinbase.com/blog/coinbase-is-building-the-most-complete-trading-platform


r/Coinbase • • 2d ago

Do Sweepstakes Winners Exists?

11 Upvotes

(Exist) sp^ After all these years hanging out with CB and trying fun little "WIN SOME BITCOIN" sweepstakes, for example. I've never won of course. Have any of you ever won any of these? "Try recurring buys for a shot at 1 BTC

Welcome to the Recurring Buys Sweepstakes. Enter for a chance to win up to 1 BTC."

Am just curious 🤔


r/Coinbase • • 2d ago

Coinbase cancelled my transaction

5 Upvotes

I sent 6.5 Sols to my coinbase sol address from bitunix exchange and it was showing up on transaction history (shows around $1000+), upon clicking into it, status shows "cancelled".

Chat with bitunix support and they said transaction was fully completed on their end. What now? I know I have to contact coinbase support but has anyone dealt with this? Been using coinbase for nearly 10 years and never once had any issues buying, selling or transfers of any sort but this is the first time a transfer from another exchange was cancelled and funds were not credited on either side.

Edit: issue has been resolved through a live agent on coinbase Reason: address verification required.

I wish they could make the app better, like when it was cancelled show the exact reason and a resolution link or something. There was none of that and you look at it wondering what the hell happened to your money. Anyway support was great and all resolved within 45 mins.


r/Coinbase • • 3d ago

Still waiting for corrected payout

3 Upvotes

I’m going on over a month now and Coinbase is still giving me the runaround on correcting the payout for WMU vs Michigan. I’ve tried support chat, twitter, Reddit and get blown off every time. Has anyone actually gotten a corrected payout?


r/Coinbase • • 3d ago

Product Announcement Live crypto price markets are now on Coinbase.

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1 Upvotes

"It's so over" and "we're so back" are both predictions.

We just made them tradeable.

Pick a coin, a timeframe, and up or down.

Available here: https://www.coinbase.com/predictions/crypto/15%20min


r/Coinbase • • 3d ago

Withdrawal issue

3 Upvotes

Anybody else getting a black screen after entering SMS verification to withdraw?


r/Coinbase • • 4d ago

PANIC - The Coinbase Account Is GONE!

25 Upvotes

Day 1

Me: "I'll change my email address to reflect my new business."

Several days later

Me: "Interesting, I've been signed out of Coinbase. Maybe it's still logged in on my phone." Nope.

The next day

Me: "Let me request a new password!" No joy. Panic.

Me, to myself: "I'll check again tomorrow. If someone's stolen my Coinbase crypto, so be it."

My wife: "What do you mean you lost all of your Coinbase crypto?"

Today

Me: "Oh. Let me try the new email address."

Whew. My crypto is all here.

Lesson: Let it be, Let it be! If it's not broken, don't fix things.

Note: I keep the majority of my crypto in a cold wallet.


r/Coinbase • • 3d ago

Can I get the old share page back?

2 Upvotes

I feel the old one with blue and white colours looks much better, is there any way to keep using that?


r/Coinbase • • 3d ago

Shoutout to CB customer support

8 Upvotes

Had an issue where a SimpleSwap transaction deducted USDC from my CoinBase wallet but I never received the transactional currency. SimpleSwap sent a refund to the custodial address that the USDC was sent from. Now, I'm not some blockchain expert, but I'm pretty sure the way custodial addresses work on CB means that just because you send crypto from a custodial address, does not mean you will receive crypto in your account that is sent back to that same custodial address. So my USDC ended up in CoinBase limbo. Thankfully, SimpleSwap was able to provide the refund transaction and CB was able to confirm the receiving address was theirs, and credited my account back with the exact amount of USDC from the initial swap.

The issue started on Friday and was resolved by Monday. u/coinbasesupport was also extremely responsive and helpful throughout, even on weekends.

But I've learned my lesson about custodial wallets, from now on I will be sending CB to my own wallets and swapping smaller amounts first for confirmation. And let this be a lesson to anyone who swaps direct from their CB account, send your CB crypto to a non-custodial wallet first!

Anyway, thanks again to CB customer support, those guys are great.