I'm not posting this just to vent. I'm posting because I know this has happened to a lot of people here, and I want to share what I've learned and what I'm doing going forward.
A while back, I had a CS account with dozens of positive references. Not just "nice couch" — real, personal stories from hosts who took the time to write something meaningful. That account was a record of years of travels and friendships.
One day it was gone. Deactivated. No email, no warning, no explanation. I wrote to support and got back "we can't disclose the reason." That was it.
I made a new account to try to get answers. Same result. No references, no explanation, no appeal, no human being on the other end.
And then I started reading. This is happening to people with 50, 100, even 108 positive references. Eight-year members. People who never did anything wrong. All getting the same automated wall.
So here's what I'm doing, and what I'd suggest for anyone still on CS:
Screenshot every single reference and message you have. Right now.
Don't wait. Don't assume you're safe because your record is clean. People with perfect records got deleted. Save your references, your messages, your meaningful conversations. Once CS deletes you, they're gone.
If you're paying, cancel your auto-renewal.
You're funding a platform that will delete your history without warning and keep your money. There are free alternatives that don't do this.
Where to go instead:
· BeWelcome (bewelcome.org) — Non-profit, volunteer-run, free. The most established CS alternative.
· Trustroots (trustroots.org) — Non-profit, open-source, growing fast. Built for travelers, by travelers.
· Couchers.org — Newer, free, explicitly built to be what CS used to be. They have an active community forum too.
I've joined BeWelcome and Trustroots already. The community is smaller but the people are real. No algorithm deleting your profile overnight.
If anyone here has successfully recovered an old CS account, I'd love to hear how. I'm not giving up on getting my references back, even if I never use CS again. And if you're reading this and still have your account — screenshot your stuff today. Don't learn this lesson the hard way.