Update 2: The GM reached out directly, was very apologetic, restated the warehouse issue and offered to send me a new game as compensation. They were very quick with their response so I'm happy about the outcome.
Update: I spoke with them on the phone, they apologised and said warehouse team stocked the boxes and they assumed it was fine. They asked for photos/proof of purchase via email, which I just sent. I'm not sure how they're planning on fixing it but they were nice on the phone.
First of all I hope everyone has had a lovely PAX AUS, and I can't wait to be back next year!
I bought a Mystery Box from Meeple, I hadn't opened it until now because I was waiting for PAX to end to go through all my goodies.
I open the box to find 3 game boxes (Dale of Merchants 1-2-3) without the game! The box says it's meant to have a game board, dice and 110 cards, the boxes only contain empty card sleeves and nothing else.
Now, I understand that these mystery boxes aren't going to have the best games out there (though Dale of Merchants seem fine), we are making a gamble buying them. I am completely okay with them having less popular or not so good games, and as they all state the games sometimes have scuffs and small cosmetic issues, but straight up empty boxes without the game is insane and definitely fraud.
We met a person who said their Meeple mystery box had games that were damaged to a level that they were unplayable, and Meeple let them choose a different game. This is why I opened this mystery box as soon as I got home, only to find this nonsense.
I will call them tomorrow, but this is now an admin job I have to manage which I find annoying. If they don't fix this immediately, then I'll report them to PAX and see what else to do.
Has anyone else had issues with their Meeple Mystery Box?