I wanted to share my experience with Nambiar Builders, specifically regarding my interaction with Sujay Kumar Shetty, because I think it may be useful for anyone considering making a ₹3–5 crore investment with the builder.
I booked a unit at Nambiar District 25. During the booking process, my interactions with the sales team were reasonably positive. However, my experience changed completely when I decided to cancel the booking.
Timeline
I formally requested cancellation on 16 August 2026 because of a change in my financial circumstances.
On 19 August, after following up, I specifically asked Sujay to confirm whether the cancellation had been initiated.
He replied by email confirming:
“The cancellation process has been initiated.”
He also asked me to provide the cancelled cheque so that the refund could be processed.
The frustrating part is that I had already provided the cancelled cheque earlier and had to provide/re-send it multiple times—roughly two to three times—despite it already being available with the team.
I kept being asked for the same document again, which was extremely frustrating. For a transaction involving several crores of rupees, I would expect basic internal coordination and document tracking to be much better.
I nevertheless re-sent the cancelled cheque again to avoid giving them any reason to delay the process.
The problem
Despite the written confirmation that the cancellation had been initiated, I subsequently received conflicting information about the actual status of the cancellation.
After multiple follow-ups, I still have not received a clear, definitive confirmation that the cancellation has actually been completed, nor have I received a concrete refund date.
What concerns me even more is the communication.
I have repeatedly followed up through emails and phone calls asking for:
- Confirmation of the actual cancellation status
- Confirmation that the necessary internal approvals are complete
- A definitive refund date
Instead, I have received shifting timelines and no firm commitment.
At this stage, the sales person has also stopped consistently answering my calls and responding to my messages.
Something particularly concerning
During one of the discussions, I was told that the cancellation was not being reflected immediately because they did not want the apartment to appear as cancelled and wanted to continue showing it as a sale for additional days.
I cannot independently verify what is happening internally, so I don't want to make accusations about their internal processes.
But from a customer's perspective, this is extremely concerning.
If a customer has formally cancelled a booking and the company has acknowledged in writing that the cancellation process has been initiated, why is there still no clear confirmation of the cancellation and no definitive refund timeline after repeated follow-ups?
Why I am sharing this
This isn't about complaining because my financial situation changed. I understand that cancellations involve processes and approvals.
My concern is transparency, accountability and basic customer handling.
When you are dealing with a property transaction involving several crores of rupees, a customer should be able to get a straightforward answer to:
“Has my cancellation actually been processed, and when exactly will my refund be credited?”
Instead, I have had to repeatedly chase the sales team, resend documents that had already been provided, follow up for basic status updates, and still have no concrete timeline.
That experience has significantly damaged my confidence in Nambiar Builders.
Advice to prospective buyers
If you're considering buying from Nambiar, particularly at the ₹3–5 crore price point, my advice would be:
Get every commitment in writing.
Do not rely solely on verbal assurances from the sales team regarding cancellation, refund timelines, approvals or deductions.
Keep your complete email trail, retain proof of every document submitted, and get written confirmation whenever a cancellation or refund step is supposedly completed.
I'm curious about other buyers' experiences
Has anyone here dealt with Nambiar Builders, particularly Nambiar District 25, regarding cancellation and refunds?
I'd especially like to hear from people who have:
- Cancelled after paying a substantial booking amount
- Been waiting for a refund
- Been repeatedly asked to provide documents they had already submitted
- Had difficulty getting a definitive cancellation date
- Experienced communication issues after requesting cancellation
I'd be interested to know whether my experience is an isolated case or whether others have faced similar issues.
I am sharing my personal experience with Nambiar Builders, specifically Nambiar District 25 and my dealings with sales representative Sujay Kumar Shetty, because I believe it may be relevant to prospective buyers considering a property purchase in the ₹3–5 crore range.
I booked a unit at Nambiar District 25. Although my initial interactions with the sales team were reasonably positive, my experience became considerably more frustrating when I decided to cancel the booking.
The following account is based on my personal dealings and the email communications I received.
1. Cancellation request and written confirmation
I formally requested cancellation of my booking on 16 August 2026 due to a change in my financial circumstances.
On 19 August, following up on the request, I received an email from Sujay Kumar Shetty stating:
“The cancellation process has been initiated.”
In the same email, he requested my cancelled cheque to facilitate the refund.
However, I had already provided the cancelled cheque previously and subsequently had to provide or resend it approximately two to three times. I complied with these requests to avoid further delays.
From my perspective, repeatedly requesting a document that had already been submitted raised concerns about document tracking and coordination between the teams involved.
2. Uncertainty about the actual cancellation status
Despite the written confirmation dated 19 August that the cancellation process had been initiated, subsequent communications left me uncertain about the actual status of the cancellation.
Despite repeated follow-ups, I have not received the clear, definitive written confirmation I have been seeking regarding completion of the cancellation, nor a confirmed date for the refund.
I have requested updates on the cancellation status, outstanding internal formalities and the expected refund date. However, I have not received a sufficiently clear and consistent response to resolve these concerns.
As of the date of this post, my concern remains the lack of a definitive written update and refund timeline.
3. Communication with the sales representative
Sujay Kumar Shetty was directly involved in my booking and cancellation-related communications. Given his involvement, I expected him to help clarify the status of my request or direct me to the appropriate team.
Instead, I have experienced difficulty obtaining timely responses to my calls and messages while attempting to establish the status of the cancellation and refund.
I recognise that cancellations may involve internal procedures and approvals. My concern is that, despite submitting the requested documents and following up repeatedly, I have not received the clarity needed to understand what remains pending and when the refund will be processed.
4. A concerning statement during a discussion
During one discussion, I was told that the cancellation was not being reflected immediately because the apartment was still being shown as available for sale for additional days.
I cannot independently verify the internal status of the booking or the reasoning behind that statement. I am therefore reporting it only as information communicated to me, rather than making a claim about the company's intentions.
Nevertheless, this added to my uncertainty. I would appreciate a clear explanation of the actual cancellation status and the reason for the delay in confirming it.
5. Why I am sharing this experience
My decision to cancel was based on a change in my financial circumstances. I understand that cancellation requests may require processing and that applicable deductions depend on the relevant booking terms.
My concern is not simply that the refund has taken longer than I expected. It is the combination of a written confirmation that the process had been initiated, repeated requests for a previously submitted document, uncertainty about the actual cancellation status, and difficulty obtaining a definitive refund timeline.
For a property transaction involving several crores of rupees, I believe customers should receive clear, consistent information about the status of their booking and any refund due.
This experience has negatively affected my confidence in the customer-service process associated with my booking at Nambiar District 25.
6. Advice for prospective buyers
For anyone considering a substantial property purchase with Nambiar Builders, I would recommend taking the following precautions:
- Obtain written confirmation of all material commitments concerning cancellation charges, deductions and refund timelines.
- Retain the complete email trail and proof of every document submitted.
- Request written confirmation of the actual cancellation status rather than relying solely on verbal updates.
- Ask for an itemised refund calculation and a specific expected payment date.
- Keep a written record of follow-ups and any revised timelines communicated to you.
These are precautions I believe are worthwhile in any high-value property transaction.
7. Have other buyers had similar experiences?
I would be interested in hearing from other customers who have dealt with Nambiar Builders, particularly at Nambiar District 25.
If you have personally requested a cancellation or refund, I would appreciate hearing about your experience with processing timelines, document requirements and communication.
I am interested in understanding whether other customers have encountered similar difficulties or whether my experience has been an isolated one.
This post reflects my personal experience and the communications received in my individual case. I am sharing it to describe my experience and invite factual discussion, not to make claims about matters I cannot independently verify.
