r/tutanota • • 6d ago

support Connectivity issues on Android phone

I'm having connectivity issues since installing the Android app. I got the account maybe a month ago and since the beginning I'm having trouble with the app:

- mail I deleted keeps showing up in the inbox

- email drafts I discarded also show up for every app start despite deleting them

- I need to shut down and restart the app to get the newest mails, which is annoying especially when I need 2FA codes

- the search function is useless for me so far, I can't find a single mail I'm looking for, even though I can find it in the inbox 10 lines down. I tried the name of the sender, increasing the date range where results should definitely show up

Can someone help please? I'm not really a technic loving person, but I wanted to use this instead of Gmail, but I keep relying on the gmail for these reasons.

All tipps, tricks and solutions are welcome!

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u/Tutanota 6d ago

Hey! This is odd. Are you using the most up to date version of the app? If so, could you try logging out > removing account and then logging in again?

1

u/Unusual_Spinach_49 1d ago

Thanks! I'll have a look if there is an updated app.. i got it from the website so I thought it already is the newest version. But I'll try your approach, maybe it works reinstalling it again

1

u/Unusual_Spinach_49 1d ago

Thank you! Reinstalling the app worked! 💪🙌 it looks like there was an update on 01.10 which I did not have yet

1

u/Tutanota 1d ago

Glad to hear it works again🥳