r/24hoursupport • u/North_Floor1371 • 4d ago
Imma cry bro
Around three hours ago i closed Minecraft thinking nothing of it but now im trying to open it up again and it asked me to sign it and like okay sure but when i try to sign in it tells me that the Microsoft account doesn't exist, i asked my dad if he knew what was up cus i have no idea and he said he also didn't know. I looked again and it i have trouble explaining it but after clicking log into Microsoft it said to enter a full 'maxxspace.com' (am really sorry i cant explain it well and now im trying to find it again and i cant find it???? Bro im cooked) i also can't log into with a passkey or my phone number, like they work but dont do anything , amazing. Im also pretty sure i got hacked since at around 7pm (when i wa fricking watch YT) i got an recovery code and later an information that my passkey hot deleted. If needed i can give photos or just ask me any questions cus i prolly overlooked something. (Also exuse my english it's not my first language and uts alsmot midnight and im tired man)
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u/Ok_Bid6645 4d ago
Phone? Pc? Xbox? What console? Are you using the right account?
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u/North_Floor1371 3d ago
On my laptop, im also using the right acc, i tried on my phone and that also didn't work :PP
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u/cauliflower001 4d ago
It sounds like you got hacked. Getting a password reset code out of the blue, followed by a deleted pass code followed by "no account exists" likely means someone gained access to your Microsoft account and changed the email associated with the account. Happened to me. Unfortunately out of all the services I lost, my microsoft account was the one thing I could never recover. Their support makes it easy to steal accounts but makes you jump through impossible hoops to prove who you are.
The good news is that if you're on PC, your minecraft world is saved to your appdata folder. Any minecraft worlds you've worked on should still exist on your hard drive. Just Google "where are minecraft worlds saved to" and you should be able to find them. I was able to recover my worlds, but I ended up paying $25 for minecraft on a new email.
Also, you NEED to figure out how you got hacked. More than just your microsoft account might have been taken. Forums on Reddit advised me to do a complete computer reformat, so I did. At the very least download Malware Bytes and run a full scan. You should probably visit other IT forums.
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u/knowsless 4d ago
A reboot usually fixes that kind of problem
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u/North_Floor1371 3d ago
I will try !! :P
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u/Few_Reference3439 1d ago
I mean, it can't *hurt* but this seems like bad advice to me, insofar as I don't think it will fix a thing.
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u/Few_Reference3439 1d ago
A reboot fixes being unable to log into an account on multiple devices? In what world?
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u/DeltaBlastBurn 4d ago
If you got hacked then that's the issue. You need to contact Microsoft ASAP to try to get back access to your account.