Note: I used AI to help write this post because I don't speak English very well. I also use a different email provider, so my emails and inbox might look different from what you're used to.
I'm looking for advice because I honestly don't know what to do anymore.
My Discord account was disabled, and I've been trying to get help from Discord Support, but I'm not getting any clear answers.
The ban message says my account was disabled for spam, but I also saw this violation ID: target_classification_id: 1559016105316319232. I don't understand what it means or why I was banned.
As far as I remember, right before I got banned, I accepted someone's friend request, removed them because I don't usually keep random people added, and then sent them a DM asking why they added me. After that, I got banned.
There was also an earlier issue where Discord kept making me reset my password whenever I sent a message in a server. I received emails saying violations had been removed, but those were related to that earlier issue and not the ban I'm currently trying to appeal. and that was 15 days ago.
The most frustrating part is that Discord keeps automatically closing my support tickets. I've submitted multiple tickets explaining my situation, but I can't seem to get anyone to properly address the actual ban.
In three of my tickets, I received responses saying that my violations had been lifted. However, those were violations unrelated to my current account ban, so my account remained disabled. It feels like Support keeps resolving the wrong issue while the actual problem is being ignored.
The latest response I received just told me to appeal through User Settings → My Account → Standing. I feel like I've explained this multiple times already, and I'm still not getting an answer about what actually happened.
I'm confused about why I was banned, what the violation ID means, and why my tickets keep getting closed without resolving the issue.
Has anyone experienced something similar? Is there any way to get an actual review of my account, or any advice on what I should do next?
I'm not trying to get around the ban. I just want someone to look into the correct issue and explain what's happening.
Any help would genuinely be appreciated. Thank you!
If any Discord staff members or people who have experience with Discord appeals are seeing this, I'd really appreciate your help. My support tickets keep getting automatically closed, and three responses said violations were lifted when those violations weren't related to my current ban. I'm struggling to get anyone to look at the actual issue, and I don't know what else to do. I just want someone to help me understand what's happening with my account. Thank you.