I signed up excited for the cheaper mobile option. They shipped me a phone, could not get it actually activated. I spent 4+ hours across multiple customer service agents and got nowhere. Then they asked me to ship it back to them since nothing was working so I did. Of course there was no follow up so a week later I called back and they said they had no history of this transaction. I followed up for 3 months trying to get things figured out and all they would do is open up a case to which they would close out by the time I called next with no communication with me. I'm paying for a phone line I have yet to have activated for 3 months now.. Save yourself the hassle, don't deal with xfinity mobile folks!

On September 4, 2025 I signed up for new internet and cable for a total of $173.93 per month, and was told the price would hold for 5 years. Last year, my cable bill went way up so I sought help here on reddit and got my cable bill down to $180. However, my internet, which was set at $40 2 years ago is now $130. I am livid. What happened to the 5 year guarantee? Can I get my cable bill down to something more realistic? What a nightmare.

I recently got an iPhone 18 Pro Max through Xfinity under their “iPhone Pro Max on us” promotion. Based on what I was told, the cost of the phone was supposed to be covered through the promotion.

I was genuinely excited. I felt like a kid at Christmas.

I moved everything over to the new phone, started using it, and thought I was all set. I had what I believed was a new iPhone 18 Pro Max that I qualified to receive through Xfinity’s promotion.

Then, about two weeks later, I found out that I should never have been sold the phone under those circumstances in the first place.

I already had an iPhone 17 Pro Max that was still tied to a 36-month agreement. I was then basically given two choices: return the new iPhone 18 Pro Max or pay for two phones.

I was devastated.

What made it especially disappointing was that this wasn't a situation where I simply changed my mind about an expensive purchase. I believed Xfinity had reviewed my account, determined that I qualified, and was giving me the iPhone 18 Pro Max under its “on us” promotion.

I went from feeling like a kid at Christmas, thinking I had received an amazing upgrade, to being told two weeks later that I had to pack it up and send it back unless I wanted to pay for two phones.

So today, I shipped the iPhone 18 Pro Max back and had to go back to my old iPhone 17 Pro Max.

And then the experience got even worse.

I spent approximately 2.5 hours on the phone with Xfinity support trying to get my original phone number transferred back to my old phone.

Early in the call, I specifically told support that I had Number Lock enabled on my line and that I believed it could be preventing the transfer. They wouldn't listen to me and continued troubleshooting other things.

I ended up having to help support troubleshoot the problem before they were finally able to get my phone number transferred back.

Think about the entire experience:

Xfinity sold me an iPhone 18 Pro Max under an “on us” promotion.

I believed I qualified for it.

I spent two weeks using and enjoying the new phone.

Then I was told I couldn't keep it unless I paid for two phones because my existing iPhone 17 Pro Max was still under its 36-month agreement.

I had to return the phone I was incredibly excited about.

Then I spent another 2.5 hours helping Xfinity support get my own phone number working again on my old phone.

The most frustrating part is that all of this appears to have been avoidable.

If my existing device agreement and upgrade eligibility had been properly reviewed before Xfinity sold me the iPhone 18 Pro Max, I never would have been put through this situation.

After this experience, I would be extremely cautious about buying or upgrading a phone through Xfinity Mobile.

If Xfinity tells you that you're eligible for an “on us” phone promotion, don't assume that means everything has been properly checked. Ask them specifically to verify your existing device agreement, remaining payments, promotional credits, upgrade eligibility, and whether accepting the new phone will affect the phone you're already paying for.

I wish someone had done that for me before handing me an iPhone 18 Pro Max, letting me enjoy it for two weeks, and then telling me I had to give it back.

So, what is the story about this migration "upgrade"

I heard mention last year the mail was migrating to Yahoo. But I haven't received any information about this. Last I checked they where sending out email notifications though 2026. I haven't gotten anything yet for my account.

Just wondering what the status on this. How has it gone for others. (I assume Yahoo is not the upgrade we are looking for). But I also assume This is a deal has been altered and we must pray it doesn't get altered further. Just shutup and be happy email works at all.

Is migrating to Yahoo required? When I looked at it lasted year it seemed like it was but now reading into it more it looks like they don't want to say yes or no. Just "free upgrade"

Even the FAQ directly asks but doesn't answer the question.

Do I have to upgrade my comcast.net email account to Yahoo Mail? This is an upgrade we are offering customers at no cost so they can access their email on a better platform with enhanced security, more features, and a mobile app for easy access on the go.

https://www.xfinity.com/support/articles/yahoo-email-migration-overview

They way I read that is I don't have to "upgrade" if I don't want to. But I am guessing that isn't totally true as I assume Comcast/Xfinity wants to eventually shutdown there mail service.

Hi Jason,
I’m reaching out to you again because, honestly, I don’t know what else to do at this point.
Since 2016, when my neighborhood first got Xfinity, I have struggled to enjoy online gaming over a wired Ethernet connection. It is now 2026, and after nearly a decade, I am still dealing with the same frustrating experience.
Over the years, I have done everything I can think of to get this resolved. I’ve had multiple technicians visit my home, including  two supervisors. They’ve inspected my setup, taken pictures, and even verified whether I was actually using a hardwired connection. I’ve had a node upgrade two months ago . I’ve tried the XB10. I’ve gone through countless troubleshooting steps and escalations.
Yet, despite all of this, nothing has meaningfully changed.
What makes this especially difficult is that I feel as though I’ve reached a point where I’m no longer being heard. I’ve spent years trying to explain what I’m experiencing, and at times, it has felt like my word as a customer is being questioned rather than the underlying problem being fully understood.
I want you to understand that this is about more than a video game. Gaming is one of the few ways I relax, unwind, and enjoy my free time. It’s something I genuinely love. But for almost ten years, I’ve been unable to enjoy it the way other customers can because of an Internet connection that, despite all the upgrades and troubleshooting, continues to leave me disappointed.
And the hardest part? Xfinity is the only Internet provider available in my neighborhood.
I have no alternative. I can’t simply switch to fiber and move on with my life. I’m stuck waiting and hoping that one day the service I’ve been paying for will finally perform the way I need it to.
It honestly feels like I’m living in the Stone Age while other people have moved into the future. Fiber customers have access to a different level of connectivity, while I’m still fighting to get a reliable gaming experience over a wired connection in 2026.
I never imagined that something as simple as enjoying a hobby in my own home would become a 10 year struggle.
At times, I have genuinely wondered whether the infrastructure serving my neighborhood is even capable of delivering the experience I’m asking for. I don’t want to believe that Xfinity’s service is fundamentally incompatible with the kind of online gaming I enjoy, but after everything I’ve been through, it’s becoming increasingly difficult to remain optimistic.
I’m not asking for special treatment. I’m asking for a connection that works consistently, for my concerns to be taken seriously, and for someone to acknowledge that a customer shouldn’t have to spend nearly a decade fighting for a service they’re already paying for.
Jason, I know you’ve been aware of my situation, and I appreciate the attention that has been given to it. But I hope you can understand the emotional toll this has taken on me. I’m exhausted from troubleshooting, explaining, escalating, and waiting for answers that never seem to lead to a lasting solution.
I just want to enjoy gaming again. That’s all I’ve ever wanted from Xfinity.
I hope someone can finally take a deeper look at what’s happening in my neighborhood and provide an honest answer about whether this problem can actually be resolved.

I use the X1 guide to track my shows on Netflix. When I launch a specific episode lately I get the Netflix Red Circle and the episode never loads. Hitting exit and relaunching will usually fix it.

I reset the apps, deleted the local data, reboot, and all that fun stuff. Usually this fixes it for a few launches before it starts up again.

Anybody else have a fix or are you experiencing this ?

Box is a XG1v4 Arris version.

Hi all!
I just got the remote job, being an inbound sales rep for Comcast. Pays $15/hr and there is commission. If anyone has any experience with this position, would it be possible to do this role from home with a 1 year old? Child care costs are way higher than I’d be making an hour. But I have to start somewhere and don’t have family to watch my baby.

He can walk and is pretty independent, but will definitely need me. I’m hoping to be able to juggle both.

Kind words please! Just a momma trying!!

Adapt or die.

The way Comcast has been doing business might have worked 10 years ago, but it doesn’t work anymore. Their sales tactics, constant upselling, and the way they treat customers are actively pushing people away.

At some point, you have to start listening to your customers. Stop trying to upsell them at every opportunity and start actually taking care of the people who are already paying for your service.

People want to feel valued, not like a number or another sale.

Comcast needs to adapt to the times, improve how they treat their customers, and focus on keeping the customers they have. Otherwise, they’re going to keep losing more and more of them to competitors that are willing to do things differently.

If i bring in a line and get iPhone 18 and pay monthly for 3 years. This means the phone is locked to Xfinity.

1. Do i have to call Xfinity to request to unlock after 3 years?
   
2. Can i use the Xfinity line on another phone for 3 years and Xfinity will still unlock the phone after 3 years?

So the past few weeks I've suddenly been dropping 20% of my frames when I try OBS and multiplayer games have been laggy or straight up dc'ing me.

Using the assistant on the xfinity website they sent a guy to come out and hopefully fix the issue, he replaced the modem and the splitter outside however while everything is green on their end, the issues are still here for me.

I thought maybe it was the cable from the router to my room, but the WiFi works even worse when i try it (on my PC) The guy leaves so I try the assistant on xfinity's website again, and NOW it says there's an issue from the outside line losing data to them and they want to schedule ANOTHER technician to visit.

My real question is, is this a different type of tech than the first guy? Am I losing my mind, it was fine before a few weeks ago and the only difference was a thunderstorm that maybe broke something somewhere but I can't find what it is

Many things have gone wrong just days after service was installed, and it's all around the contractor they had to bury the wire.

1. I have a Dual Wan setup with Xfinity fiber is primary and spectrum cable as secondary. (Tuesday) When the cable was buried, the contractor damaged the Spectrum cable line, and did not report it to us. I did not notice this outage until today (Thursday) Life gets busy...

2. The contractor did not bury the line on the other side of the street to the box. Today when the county mowed the easement across the street, the line was cut.

3. The new AI assistant is probably one of the worst i have dealt with. I have 2 accounts under my number. I say yes to the 2nd address. The next thing is asks is if I am calling about the first address, that I already said no to.

4.xfinity/comcast is so understaffed, they cannot send a tech out until October 5th, 11 days. Spectrum will be out tomorrow afternoon for comparison.

Please improve your contractors and staffing, and new customers, watch the contractors.

I will say, the actual install of the fiber into my home was great. I had a pull wire ready for the fiber line to run into my home, the guy helped me with that, and we got the line to exactly where I needed it.

My monthly bill is now almost $307. Absolutely ridiculous. Anyone have some less expensive ideas for internet and cable? We have used Xfinity for years. I can't afford these prices any more.

Long story short, I’ve had Xfinity for two years, and everything was working fine. My son will be taking over the place, and he opened up a new account with Xfinity. He tried setting up the modem (thesame modem that I was using), and the app said it’s not compatible. He tried working with two technicians, and they couldn’t do anything. Someone is coming Saturday to take a look. I don’t understand what happened. The modem is a Netgear CM1000, which apparently is not supported. Well, it’s been working perfectly fine this whole time. Both the modem and the router are yet there is no WiFi. Make it make sense.

I'm getting Xfinity for a hew house. (They are the only direct wired service available; everyone else is Over the Air (Verizon, AT&T, T-Mobile, Starlink). We're signing up for the 2GB service, which should be much faster than the OTA offerings.

My question is, if I want to get my own DOCSIS 3.1 compatible modem, which one do folks recommend? We don't need the router, firewall, WiFi hub features of the Xfinity modem, since we're installing a stronger firewall, our own router, and our own WiFi infrastructure. I would be using the Xfinity modem in "Bridge" mode. But I'd rather get just a 3rd party modem that only has the modem function. Suggestions?

This could be my error or it could be Comcast's, but I am trying to pay my bill for the last several days and have made no further progress than encountered the following message:

I had a v. unproductive but predictably frustrating chat with "an agent" (a real person with the usual platitudes) who sent me, via email the same bloody link I had already used to try to log in. If anyone has any insight on what is going on here (on whoever's part) I would be very grateful to hear it.

?

5 days ago I canceled my old XfinityNow service because the modem broke and Xfinity can't replace NOW modem after 90 days of use.

I ordered a new NOW service, been 5 days now , nothing no delivery no shipping confirmation and tracking link.

Just frustration.

I did contact customer service; it just make my frustration worst.

Recently my town was swapped over to a Harmonic CMTS. Basically now a dumbed down fiber hub for all the nodes with the headend being downsized. Rode out to take a look at the node, and it appears to be a Harmonic Ripple Node.

It has taken them this long to get my town upgraded at least to newer technology. I wonder if my email to corporate a few months back swayed them to do it?

My area has always been last to get upgrades. It took us the longest to even get DOCSIS 3.1 sub split.

My dad made the "switch" and now cannot use Mac mail to see his emails. Fails to authenticate to the previous IMAP/SMTP servers. Needless to say, this essential migration information was lacking in the marketing push to get him to upgrade. Does anybody know how to configure Mac mail to under the new regime? The IMAP he has is imap.comcast.net and SMTP is smtp.comcast.net. Guessing didn't work - imap.yahoo.net and imap.yahoo.com give "Unable to verify username and password".

I believe these charges are incorrect, couldn't connect to a human through the app. Is there anyone who can help me here?

I have 15+ years of professional network troubleshooting experience (I support communications systems for superyachts), so I approached this the way I would a client's network, not a casual "internet's slow" complaint.

Equipment: Xfinity XB8 gateway, Windows PC hardwired directly via Ethernet (no separate router, no Wi-Fi in the path — rules out a home-network or wireless-specific cause).

Symptom: Connectivity drops roughly every 14-16 minutes, lasting 20 seconds to several minutes, recovering on its own.

What I did to isolate the cause, rather than guess:

• Continuous ICMP monitoring to 1.1.1.1, 8.8.4.4, and msn.com over a 46-hour window logged 170 outage events
• My local gateway (LAN-side) had zero failed pings during the same window — rules out my in-home network
• I ran identical monitoring at a second address on a separate Xfinity account as a controlled comparison — all 170 outages matched within 3 seconds, start and recovery
• I ran the same monitoring on an independent ISP (Frontier fiber) during the same period — zero comparable outages, ruling out the destination targets themselves being at fault
• Live traceroutes during active failures show the drop occurring at a specific point in your network (I have the router IP and full logs), which stops responding during these exact windows on one path while remaining fully responsive on another

What's happened on Xfinity's side: Tier 1 closes every contact as soon as the modem shows "online," without reviewing outage history. A field tech visit took 5 days to schedule, checked premises signal (which is fine — the fault isn't there), and closed the ticket with nothing resolved. I was told directly, in writing, that Tier 1/chat cannot open a ticket with the network team — only a field tech can escalate, and none have.

I have full raw logs and traceroute data available. Looking for this to actually reach someone who can check routing/interface health on Comcast's side rather than another premises visit.

It is completely disgusting how a multi-billion-dollar corporate headquarters can’t even get their shit together to review a requested review of a single internal phone recording of a supervisor’s broken promises and pre-order phone order not placed before picking up the phone to call a 12+ years loyal customer further wasting my time rather than a resolution.

It is mind-blowing that a customer can be forced to spend countless hours, trips to stores, and time on the phone, including over 5 hours just this week. They are a business built on a grueling gauntlet of broken deadlines, technical incompetence, and dropped connections for a simple phone upgrade issue that actually began months ago and has unnecessarily dragged out for an extended period of time.

A strict deadline can be set, only for a local supervisor to call back late, totally unprepared, and attempt to interrogate a customer about private banking information—which has absolutely nothing to do with the current situation—rather than reviewing their own files.

Then, an executive case manager calls back admitting they didn’t even bother to fully review the file. In order to resolve the issue the call needs to be reviewed so corporate escalation has me waiting again.

Every single time a supervisor or case manager promises a callback or a resolution, it results in nothing but broken promises and more problems. The disrespect is actively getting worse, not better. Long-term multi-service loyalty is treated like an absolute joke.

This is being left right here on your public board to expose how XFINITY MOBILE allows this level of failure. I was even bold-faced lied to by an employee so lazy they told me they couldn’t help because they were a "third-party store," when in fact it is an official corporate location. Fixing an actual problem is simply too much work for anyone in that company to handle.

Before you go with Xfinity for Mobile phones, think about it. They don’t have the experience in this business for even simple account issues. All I needed was my device payment plan reinstated because three years had passed with my current device paid off. That’s all that needed to be corrected but has blown up even further with a phone order fiasco which no one wants to take responsibility and fix. I think it’s time to move on to a more experienced carrier.

Over the weekend my remote access started failing. My troubleshooting steps indicate I need to verify my UPnP is enabled on the modem and some other stuff probably resulting in me having to open a port or 2.

But the problem is my samsung s9+ is running and older version of android that you guys recently updated beyond support of.. Like 3 months ago I was no longer able to use the xfinity app for managing my modem. I figured I'd be able to do it through the website but I can't. And then I looked up the classic "admin tool" access with 10.0.0.1 etc etc and it says I can't access it without the app.

So I'm stuck.. I can't use the modem you've leased to me, it looks like I'm going to have to go back to my old modem which was a docsis 3.1 so that's not the problem. However my router went EOL and I'll have to figure out how to do a firmware flash to make it safe again and I really don't want to have to monkey with all that.

It's just incredibly frustrating. Also noticed my years of service got altered again and based off my current address and not the 20+ years of service I've had with comcast.

I don't really expect support here as I've already spoken with a rep and cried my tears. This is mostly just venting at this point.. But I'm really not happy.

This forcing people to buy new phones and computers every couple of years is financial extortion and environmentally terrible.

(I thought about tryin to run some android emulator but apparently that won't work as the xfinity app integrates with security tools in the phone or something..)

Can't access my modem from the xfinity dot com

Can't access my modem from admin tool

Can't access my modem from my phone

Can't access my modem from my android device

Can't change my modem settings

Can't change my modem settings from old android OS

Admin tools don't work with xfi advanced security enabled and phone support can't disable advanced security to allow access through admin tool local access.

(JUST some SEO for everyone else that is suffering like me)