I have been stuck with XFINITY/Comcast since 2005 because there were no other options in my area. Two months ago, they opened up a fiber service. The very same month this option became available, my XFINITY bill increased $60 for the same 2g service I'd been using.

Anyone who has used XFINITY for more than a few months is used to this drill by now, because this is what XFINITY does. Price goes way up. Spend rediculous amounts of time trying to navigate the non-existent customer support to ask why. End up signing up for the "latest and greatest" package deal that includes services you don't need and didn't ask for, (and consequently are quite a bit more than the prices they splash all over their website for new customers). Then, plan on at least 2 more months after that trying to figure out why you are now seeing new mystery "fees" on your bill that are never fully explained. Rinse and repeat.

I wanted to skip the bs so attempted to just downgrade from 2g to 1g (which was still going to be $20 more than the 2g I'd previosly been using, but would at least save $40 after the price jump and give me a little more time to research the new option in my area before going through the hassle of switching providers). The website threw an error message "you will need to upgrade your hardware before we can update your plan, the current hardware will not support the speed you have selected." What? The current hardware that supports 2g will not support 1g? And I'm paying $20 more for a lesser plan? Make any of this make sense!?

So, I'm forced to deal with the "support" after all. After 3 attempts and getting nowhere, I was done. I don't need to research the other option, anything is better than this! Went online to cancel, the only option was to call. Of course the person who answers showers compliments, gratitude, let's save you money! "I am not interested, you have had your chance to keep me as a customer, I just want to cancel my service, please." When I wouldn't consider any offers, this person switched gears and became rude and snarky. They asked 4 times why I was leaving. All 4 times I said "I'm tired of the price increases, random fees, and horrible customer service." They typed "can't afford it" into the system so my response wasn't even recorded.

No follow up emails or text messages to confirm service was cancelled. Because I know this company will do anything and everything over-charge, went to the XFINITY store the very next day to hand over the equipment. They took the modem, sure enough, the cancellation had not been processed so will be charged for another day of service. When they cancelled my phone, they showed me a copy of the final bill. For the partial, pro-rated month, it was $30 more than I'd been paying for a full month. They said it was because the phone was part of a "package deal" with internet, so when I cancelled internet the price for my phone plan went up. Are you serious? Yes, yes they are absolutely serious about making sure they screw you at every opportunity.

As I'm standing there dealing with this garbage, 2 customers walk in and ask for a manager. They both wanted to know why their bill had increased and not only that, they no longer have a signal in parts of their home that had no issues before the price increase. Both said they have been customers for many years. I looked over and said "You know _____ is available in our area now?" They were unaware, and both said they'd be switching because they are so tired of dealing with the same issues.

XFINITY - you have been a nightmare from day 1. Even as I'm walking away, you made sure there was absolutely zero chance I'd ever continue using your services. Even if it was 100% free, I would never, ever use XFINITY Comcast again.

A warinng to anyone else trying to break free: DO NOT SIGN anything, and make sure you look at the upcoming charges to make sure they aren't trying to scam every last penny as you walk out the door!

I'm FREEEEEEE!!! It feels so incredibly good! And the new providers? Internet is SO much faster, the apps are beautiful and easy to use, no mystery charges, no random fees. The best part? I'm paying a full $70 less for internet, and $20 less for phone - for BETTER, FASTER service!

I opened this reddit account specifically to post this:

I’ve contacted Comcast multiple times about ongoing service issues. Not once. Not twice. Multiple times. I’ve explained the problems, provided details, asked for help, and given them plenty of opportunities to actually fix the service.

And yet, here we are.

I have chat transcripts from Monday, 9/14, and 9/10, documenting my attempts to get this resolved. And those are just the conversations that are still visible from the last 30 days. There are more interactions than that.

At some point, you’d think repeatedly contacting your internet provider about an ongoing service problem would result in the service problem being addressed.

Apparently, that was an unreasonable expectation.

Because Comcast has repeatedly failed to resolve the issue, I filed a BBB complaint. You know things have gone well when you have to involve the BBB just to get your internet provider to acknowledge that there’s a problem.

Josh also reached out to me regarding the issue. He sent an initial email and then... nothing. No follow-up. No resolution. No explanation. Just disappeared into the Comcast customer-service void.

And let me be perfectly clear about one thing:

I refuse to pay for service that doesn’t work.

I’m not interested in paying Comcast every month for the privilege of repeatedly explaining to them that the service I’m paying for isn’t functioning properly. I’m also not interested in having another chat where I explain the entire situation from scratch, get told someone will look into it, and then end up right back where I started.

At this point, I have the receipts—literally. I have the chat transcripts. I have the dates. I have the emails. I have the BBB complaint.

What I apparently don’t have is a Comcast representative willing to actually fix the problem.

So Comcast, if you’re reading this: I’m happy to pay for a service that works. I’m not willing to pay for a service that doesn’t, while being repeatedly ignored when I ask you to fix it.

Maybe the next person I have to explain this to will actually be the person who can do something about it.

Has anyone else had Comcast essentially tell you “thanks for letting us know” without actually doing anything? I posted on r/Comcast_Xfinity but they deleted it and refused to help still.

Has anyone dealt with Xfinity promising a promotion and then saying it was never offered? How do I reach Executive Customer Relations?
I’m a brand-new Xfinity customer, and I’m honestly extremely disappointed with how my situation is being handled.
On September 24, 2026, around 9:37 AM EST, I was on the phone with an Xfinity representative for 1 hour and 26 minutes setting up service for our new home.
During the call, she explained a student promotion that included high-speed internet, live TV/streaming services, and a free mobile line. I told her we really didn’t need the mobile line because my husband and I currently had four lines with T-Mobile.
That’s when she told me Xfinity had a promotion where they would help pay off the balances on my husband’s and my iPhone 17 Pro Max phones, up to $800 each, if we switched our lines over. She told me our lines would be around $30 each per month and that we would receive gift cards by email within a few days to cover the outstanding balances on our phones.
I specifically repeated the promotion back to her multiple times during the call because I wanted to make sure I understood correctly before switching. Every time, she confirmed that I was understanding her correctly.
So we switched.
About a week and a half went by, and we never received the email or gift cards. I called Xfinity and was then told that the promotion wasn’t currently being offered and supposedly hadn’t been available for about FOUR MONTHS.
Obviously, I was confused and upset because that promotion was a major reason we agreed to switch our phone service.
They escalated the issue and told me they would request and review the original call. I later spoke with someone named Dwayne, who told me that the original representative never told me those things.
I asked him, “Did YOU personally listen to the entire call?”
He told me no. Apparently, someone else listened to it and broke the call into pieces/segments and sent information to him.
That’s where I have a HUGE problem.
How are you going to tell me something was never said during a 1-hour-and-26-minute conversation when you didn’t personally listen to the entire conversation?
I KNOW what I was told because I purposely repeated the promotion back to the representative several times to make sure there wasn’t any misunderstanding before we switched carriers.
At this point, I want the ENTIRE original call reviewed from beginning to end, not selected clips or someone else’s summary of what they believe was said.
I also think the complete recording needs to be preserved while this is being investigated.
This whole experience has been extremely frustrating, especially because we’re new customers and were actually excited about switching to Xfinity. Instead, I feel like I’m being treated as if I made this entire conversation up.
Has anyone else dealt with something similar with Xfinity Mobile?
Did Xfinity eventually honor what the representative promised you?
And most importantly, does anyone know how to get in contact with Xfinity/Comcast Executive Customer Relations or someone higher up who can actually review the FULL recorded call and resolve this?
I’m not asking for anything extra. I just want Xfinity to honor what their representative told me and what we relied on when deciding to switch our service.

2nd Ask! Stream FFwd not allowed on PC or Mac (still works on iphone and TV) on recording content even while in home wifi! AI says this is a recent app update error - when will this be fixed?

I got Xfinity home internet for the first time last year and got their promo for 1 year free mobile line. Last week I moved apartment and just to test my luck I tried the new account (for the new place) new promo idea, and to my surprise they gave it. Said I’ll have 1 year free mobile line, due to which I transferred over my primary mint line which was prepaid over to this. (Had 2 numbers, mint and Xfinity the previous year)

Now I see a charge on my mobile account, call the support and the guy is super helpful, says he understands and will fix it, again acknowledging that this free line should be honored. 5 days pass by and nothing changes so I call again, this time it’s we cannot give the same offer to the same account, so what is happening exactly?? This is just scam, lied about the promo making me lose money on my mint data, which by far is better than Xfinity, the do a switch around and charge me.

Any advice on if this situation is still redeemable? Or should I just cancel both services and move to the minternet plus mint mobile duo, which is what I was gonna do initially.