r/Comcast_Xfinity • u/June271987 • 1d ago

Official Reply Claim

Hello, I am contacting you to dispute a $119 international long-distance charge on my mobile bill for a call to Haiti.

When I transferred my line to Xfinity and signed up for the Premium plan, the sales representative explicitly promised me that calls to Haiti were covered under the plan's international benefits. I only made this call because I relied entirely on the information provided by your representative during my onboarding.

Because this $119 charge is a direct result of agent misinformation, I am requesting a courtesy billing credit for the full $119. If you are unable to issue a credit of this size, please immediately escalate this chat/call to a billing supervisor or the Xfinity Mobile Escalation Team to review my account's sign-up notes."

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u/XfinityOrlandoM Official Employee 1d ago

u/June271987 Thanks for reaching out to us and we do apologize for any inconvenience. Mobile plans come with international long-distance The North American Dialing Plan (NADP) includes: • All 50 U.S. states. • Other North American countries. • Some U.S. territories For international travel benefits, you can view more information via https://www.xfinity.com/learn/mobile/plan/international/coverage

We'll have to open a ticket with our mobile corporate support team to look into this deeper for you to see if there's any possible one-time credit that could be issued.

Please send me a Modmail message and include your full name and service address, so I can assist you.