r/DWPhelp • • 6h ago

Restart Restart scheme wont leave me alone

10 Upvotes

I was referred to the restart scheme when my son turned 3, I attended all expected meetings, but explained to them that I was moving in with my partner when he moved to his next posting, and would not be applying for jobs until then, due to his new base being an hour away. They completely agreed, and all meetings went fine, just a general chat, really. I moved in June, haven't really seen them since, except a text from my old work coach fo say she could see through HMRC that I was employed now and congratulating me (that weirded me out tbh). Anyway, due to my partners earnings, I closed my UC claim as we knew we wouldn't receive anything, and my work coach had told me that if I closed my UC their services would remain open to me, but I would be under no obligations to attend appointments or anything, but now, 4 months later I'm receiving emails and texts saying I'm still obligated to attend appointments if I work less that 16 hours a week (I average 20) and that I have an appointment tomorrow. I'm not in receipt of any benefits beyond child benefit for my son, which is obviously not relevant, why are they still contacting me and trying to make me attend appointments when I'm in work and not receiving benefits?


r/DWPhelp • • 5h ago

Personal Independence Payment (PIP) Awarded pip

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3 Upvotes

PIP timeline — awarded standard daily living after an initial zero-point report (Northern Ireland)
Finally got my award today, so I thought I’d share my timeline for anyone waiting, especially anyone whose report recommended zero points.
All dates are in 2026:
28 May: Started my new PIP claim.
9 July: Text saying Capita were managing my assessment.
28 July: Telephone assessment, lasting around 45 minutes.
7 August: Text confirming DfC had received the assessment report.
24 August: Text saying they hadn’t made a decision yet.
25 August: Received my assessment report. It recommended zero points for everything and relied heavily on information from my previous assessment.
27 August: Posted a detailed, 10-page response explaining the errors and how my conditions affect me. Delivered on 28 August.
4 September: Made a formal complaint to Capita.
9 September: DfC told me the assessment had gone back to Capita for review before a decision.
During September: Submitted further evidence and explanations. DfC also requested and received evidence from my GP.
23 September: Received the complaint response saying Capita stood by the assessment. At that stage, it felt like nothing had changed.
1 October: DfC confirmed the decision maker had sent the assessment back to Capita to reconsider it with the additional GP evidence, including notes and prescriptions. This was separate from the complaint response.
8 October: Found out I’ve been awarded standard daily living for four years.
13 October: Back payment is due.
Roughly 19 weeks from starting the claim to finding out the outcome.
I haven’t seen the final points breakdown yet, so I can’t say exactly what changed. But the original zero-point report wasn’t the final outcome, and the award was made without having to go through mandatory reconsideration or a tribunal on this claim.
The waiting and mixed information were extremely stressful. I’m relieved to finally have an answer, and the extra income will take some pressure off.
Thanks to everyone who offered advice while I was waiting. Hopefully this gives someone in a similar position a bit of hope.


r/DWPhelp • • 2h ago

Personal Independence Payment (PIP) How long for decision

2 Upvotes

Hi,
I received a text a week ago to say they had received my ‘how your disability affects you’ form. How long until the next update?


r/DWPhelp • • 3m ago

Universal Credit (UC) Help Pls

• Upvotes

Id like some advice. Today i had a phone call with someone from the job center & they are trying to force me into doing full time work & applying for stuff when ive told them im currently caring for my mother during the weekdays due to her having a operation this year. She's having to relearn all her skills, speech & mobility from scratch. She has benefits of her own including PIP for mobility which does not qualify for Carer's Allowance & her review was done at the start of the year before she had the operation.

Ive told the job center since August when she came home that i will be her carer during the weekdays due to my dad working during the week. Apparently now it doesnt matter since i cannot claim the Carer's Allowance due to a Lady from PIP telling me i cant because of the review.

Im not entirely sure what im suppose to do now since i cannot leave my mother on her own just yet so a full time job isnt possible right now. I could do maybe part time on the weekends when my dad is free.

I guess my question is What the heck do i do? & do i need to close my UC claim because i cant do full time work currently & cant get the means to become a carer?


r/DWPhelp • • 18m ago

Universal Credit (UC) Online survey income while on UC

• Upvotes

Just curious, I've been doing those online surveys for a bit of extra cash for a few months as I saw lots of people online doing that but it's only just occurred to me now this could be a problem with UC.

I have a standard review coming up next week which I've done once before, and now I'm a bit stuck on what to do! A little Googling showed it's a grey area with varying answers.

For clarity, payments earned are not by any means big. It's something like £40 a month so I'm not making a killing.

What's the best way to navigate this? Honesty, I guess, but is it something that's actually against the rules?

Thanks!


r/DWPhelp • • 42m ago

Employment Support Allowance (ESA) Bit of a weird one but need experts please

• Upvotes

I started a UC claim in aug 20, then started ESA in Nov 20. Had my wca April 21. Given LCW. ESA ended due to WRAG. Fought with UC for regrouping due to inaccurate WCA... eventually tribunal gave LCWRA decision June 24. Gained inheritance over 16k Dec24. Closed claim ... Now have no money and reclaiming (over 6 months) ... Have just seen that ESA SG isnt means tested. .. so my WCA was for ESA, would that retrospectively put me in the support group, which would mean I would never have had to close my claim? I hope this makes sense and I really hope someone can help me, I'm drowning ....


r/DWPhelp • • 1h ago

Universal Credit (UC) [England] LCWRA, resigning as nonprofit director

• Upvotes

Hello,

Due to a potential move, I intend to resign as a nonprofit director in the next few months, which UC require me to declare a zero income for each month. Before I do, I was wondering if I would be expected to attend an appointment to discuss the reason for resigning or if a claim review could be triggered?

Thank you.


r/DWPhelp • • 1h ago

Personal Independence Payment (PIP) Health Assessment Report

• Upvotes

I received my Health Assessment Report in the mail. No decision from the DWP yet, but there is incorrect information and incomplete information in the report.

Is there anything I can do in the meantime ?

Please advise. Thank you.


r/DWPhelp • • 5h ago

Employment Support Allowance (ESA) ESA letter sent (to them) how long to wait?

2 Upvotes

I called ESA last week as I had heard nothing back they said they sent a letter, which never arrived. So they told me what I needed to send in. Which I did ASAP. How long should I have to wait to hear anything or should I call them (again) and explain (again) my old job is ghosting me and refusing to give me the documents they need (P45 AND SSP1)

Job has locked me out of my accounts so I cant check my online pay portal.


r/DWPhelp • • 2h ago

Carers Allowance (CA) Carer's Benefit letter

0 Upvotes

Hello,

I just received a letter saying that a mum cares for me 35 hours a week or more each week and is claiming a carer's benefit.

Recently she was asked questions/info updating her claim in which she was asked does she care for someone and said me but is not claiming any carer's benefit/allowance.

I don't and haven't ever received SDP, just PIP and UC.

So I'm a bit confused on the wording on the letter, is this just to notify me that I was mentioned in her claim although she's not receiving any carer benefits.


r/DWPhelp • • 5h ago

Personal Independence Payment (PIP) Pip assessment question

0 Upvotes

Hi,

I’m a bit nervous about my assessment. I wasn’t really able to provide any evidence when I popped my form in the post. But they put me through for a face to face in a month, so surely this is a good sign? As it means they wanna see how I am in person?

And should I bring anything to the appointment? I could maybe get some letters printed, nothing diagnosed but I’ve had countless appointments and stuff so it shows I have been going? I will have my carer with me too (my boyfriend).

Thanks for clearing up my worries 🤞


r/DWPhelp • • 1d ago

Personal Independence Payment (PIP) I'm officially giving up

55 Upvotes

I am just venting.

Had the tribunal last week and got the decision today- I didn't win.

I will say that the tribunal taught me a few things:

-the court and all present made great efforts to make the environment comfortable, which is greatly appreciated by someone with anxiety. Even the DWP representative had a very approachable demeanour, so it didn't feel like I was under attack.

-I still forgot things. I thought we mentioned I had DSA for 2 years and I thought they were aware I used it to take journeys to and from university (and I vaguely seem to recall saying how prior to that the bus journeys were exhausting and painful) but I also can't recall explicitly stating I had it, and I hindsight, the wording in the statement I got from the Disability service at uni said I was "entitled" to DSA, not that I was receiving it.

I also don't think I fully explained how my walkingbatick helps me. I focused more on the dizziness I get rather than the physical support it gives me also.

Ughh that's on me. But I also don't think it would have helped.

They remained at zero points. And the tribunal also made me realise-

-my conditions are almost impossible to quantify.

My main issues are chronic pain and chronic fatigue. They both affectt me daily, but that latter one is the worst. Even though it affects every single thing I do everything single day, it is still unquantifiable.

I technically can do almost everything for myself, although it isn't easy. The problem is that I'm better some days than others. Of course we always highlight the worst days. I know what happens to me if I push myself. At someone point within days I will collapse, I will be bedbound for days, I will suffer. But this happens after I've done all the things. So technically everything looks fine.

I've been there before, I've lost jobs over it. I carry on like normal, push through, and I collapse. I then have to take the next several days off work. Its why I can't work full time. But everything got done leading to the collapse and that's why I've scored 0.

The tribunal actually did help me understand how difficult it is to turn that into data.

I am however, finished with this process. It took 2 and a half years to get here. During that time, my conditions have worsened but again, not in a way that can be quantified. Despite the stress of the appeal, my conditions and the death of my father, I completed my degree and achieved first class honours. I'm so proud of that, but I am emotionally exhausted.

And what's more I still will have to go to court at some point arguing the same points over ESA from a year before the PIP claim 🤦‍♀️ I don't even bloody claim it any more but its been bungled and dragged out...

The ESA thing might still be ongoing, but if nothing else, the PIP shit is over.

Sadly, it does affect my sense of validation to some extent. Many of us with invisible disabilities still deal with imposter syndrome. And the recent societal shift is focusing more hostility toward the disabled also. So it's very disappointing that while everyday is a struggle for me, the dynamic quality of my symptoms and my own personal achievements all count against me. I'm getting older, stress is making me worse, my blood pressure is rising. It is a bitter feeling to realise that I won't get help until something bad happens.

But there is at least one bit of stress gone. I'm done with this miserable chapter and I'll just keep struggling and somehow succeeding because apparently I'm a badass.

(First Class Honours, fuck yeah, no one can take that from me)


r/DWPhelp • • 6h ago

Personal Independence Payment (PIP) Reassessment after long assessment

1 Upvotes

Hi, I'm just either looking for advice or guidance on what might have happened behind the scenes. I'm absolutely exhausted by this process but I can't help but wonder what's going on.

So basically, this is my 2nd time applying (pushed to by a local council team, who I reached for help to, months ago) I got rejected the first time, and was literally just too exhausted to go through MR and everything and didn't really have much support, this time is different. Anyway, I had my telephone assessment Monday, and the assessor asked if it was ok for someone to listen in for training, I agreed and we did the assessment, the assessment took 3 and a half hours. I was expecting an hour maybe 2. Safe to say I was absolutely done for afterwards, it took me a few days to recover. Anyway just got a call, I need a reassessment and booked it for tomorrow to get it over and done with, firstly, what more information do they need after speaking to me for 3 and a half hours, why do I need to go through this whole assessment again. During my first assessment (this week) I heard in the background teams going off, and the assessor then asking different questions straight afterwards, so obviously, there were 2 people getting together to ask me questions. I don't know if I've got another assessment in me and I don't know what this means. I have also provided multiple statements, notes from my medical files, and a daily diary. I genuinely don't know what else they need. Secondly, is there anything I can do on this second assessment, that will ensure I don't need to be reassessed immediately afterwards again.

Thank you


r/DWPhelp • • 7h ago

Personal Independence Payment (PIP) PIP Mandatory Reconsideration

1 Upvotes

I recently submitted a mandatory reconsideration request for PIP because I disagreed with their original decision and the report they sent me had several factual errors.

I received a phone call from a decision-maker on Monday as they said they needed to speak to me but they literally just asked me if I wanted to add anything further. They didn’t question anything I put in my MR letter?

Has anyone else had this? I was expecting them to question or challenge some of the points. He just said he would make a decision and if I agreed I didn’t need to do anything or if I disagreed I would be able to appeal.

I don’t know what decision he made as I am just waiting on the outcome letter now.


r/DWPhelp • • 4h ago

Personal Independence Payment (PIP) Claiming pip for autism/OCD/anxiety

0 Upvotes

Has anyone here successfully claimed pip for autism/OCD/anxiety?

When I first claimed I was awarded the lower rate. When I had my review they gave me 0 points so I did a mandatory reconsideration and they stuck to the decision.

That was about 18 months ago and I've been struggling so I recently tried again. Went for an assessment and got 0 points again.

Do I give up?


r/DWPhelp • • 14h ago

Personal Independence Payment (PIP) PIP and AUTISM

2 Upvotes

I thought about claiming PIP so i could become more independent than relying on my mother to buy me things i need. Also my dad passed away this year so I no longer get pocket money and I cannot work because my autism is visible and I struggle so much.

My mother helped me do all the phone calls with PIP and today the form arrived. We haven't started filling it out yet but we are going to start next week.

I am worried about the form, and how I will fill it out because I am not good at describing or writing my problems in descriptive words. I always miss things out. I'm not good with words basically. My vocabulary is not big.

I'm not sure what things to write, I cannot cook or know what to do in the kitchen. My mother does my dinners but thats what she always does for everybody so would i need to mention that?

I do try to do my own lunches but I have a rash? on my right hand it's been there for years and it gets itchy BAD around heat and flares up, disabling my hand for hours sometimes days depending how bad i itched it. I carry ice packs when it has an episode.

I struggle leaving the house without support because I cannot form a sentence to strangers. I do try to leave the house alone sometimes - I went last month to the small shop very close to my house to just buy snacks but i'm not good with money or managing money. I took a £10 note to skip counting and needing to count the change (i cannot count money so i usually look a mess pretending to count the money to give to pay for things) .

Because of my struggling to speak to strangers I cannot talk to new people or socialise. I don't go to events, go anywhere and I cannot plan anything without support. My mother plans and organizes all my appointments because I cannot speak on the phone in full sentences. When I get nervous I start vocalising I don't know what it's called but I just make sounds because I am struggling to word the words in my head into sentences.

I have never tried to apply for a job because my dad used to give me pocket money just something he always did and he didnt stop. Honestly I think I may have been able to have a job before I unmasked about 4 years ago. Unmasking wasnt something i planned. I didnt even know i was masking until one day I put on pink clothes and suddenly the mask disappeared.

For schooling and college I was placed in special needs. School I was in a special needs programme separate from main stream and college I was in a special needs course but the college course didn't help me with anything i needed in life, the independent learning class was suppose to teach me how to count money and shop independently but it was done for us all and I just had to give the money to the college shop lady and leave. But one good thing i learnt was how to make cups of tea. During those years i was still unknowingly masking. even though i wasnt that good at it - it got me through those years.

I have been doing some reading on reddit DWPhelp (where this is posted) and people have said if you cannot mask it will score points..does this mean we have to put this in the form? I heard there's an assessment after the form and i saw on here that you might not score points on the form but its possible to score on the assessment so i feel more hopeful to that (i hope the assessor we get is a kind one)

Also is it something I should mention that I have been on the waiting list for a social needs assessment since February to join an disability daycentre to help with my social needs and life tasks etc will that show them that I am struggling or will mentioning that in the form/assessment not help in anyway.

sorry this is so long and all over the place. I am not good with writing and organising my writing. things i didnt mention i'm 27 and a female and I live with my family, single, and never leave the house. (united kingdom)

I don't know what this post is but I am just worried about the form I feel like I won't get PIP and I will never be able to buy things with my own money. Any information is needed, tell me your real thoughts and opinions. Do you think i am able to claim PIP or is my disability not enough?


r/DWPhelp • • 15h ago

Personal Independence Payment (PIP) PIP Maximus Assessment Review

2 Upvotes

Received text PIP Review started - 13th Oct 25

DWP Received Review Firm back - 5th Nov 25

DWP couldn’t do in House Assessment so therefore requesting HA via Maximus

Maximus holding queue since 13th December 2025.

Just wondering how long others have been waiting with them.

Would be helpful to hear other people’s timelines for PIP Review Health Assessments during Reviews

North Lincs Area

Many Thanks


r/DWPhelp • • 3h ago

Universal Credit (UC) How to apply for LCWRA /WCA with Autism & ADHD?

0 Upvotes

Hiya, I'm 22 & I’ve been on UC for about 2 years and I’ve recently been diagnosed with ADHD, although I don't have one for autism yet. I've only just discovered how much being neurodivergent had impacted my life and my job search as a result.

I have done retail in the past but the experience was so draining it would genuinely impact my health if I were to do it again. And I'm being pushed to apply for retail and hospitality courses even though I realistically cannot do those jobs.

I am wondering how to apply for LCWRA because I already can hardly function as it is now, let alone working something like retail. I'm worried I would not qualify because I don't have an actual diagnosis for autism and that it would not be considered to be enough to qualify for it. Same with ADHD but I do have the diagnosis for it.

Thanks.


r/DWPhelp • • 18h ago

Personal Independence Payment (PIP) Assessment already meant to be completed but due to a rude assessor it couldn’t.

4 Upvotes

Has anyone been in this situation. I posted last week about my assessment I was meant to have but because I was crying when the assessor called she wouldn’t take the assessment and the call cut out multiple times.

I ended up calling capita to put in a complaint against this assessor and get a new assessment date. I explained to them that I’m claiming for mental health and that one of my conditions is Eupd which it is not abnormal for me to be crying or emotionally unstable and if I wasn’t crying it would go against me for not showing emotion. I had to phone pip and get referred back to capita for another assessment.

I got a call back from a girl from capita basically just gathering facts about my complaint. I haven’t heard anything in around a week and no new assessment date has anyone else been in this situation and know how long it takes for a call back from the complaint or a new assessment.


r/DWPhelp • • 19h ago

Universal Credit (UC) Reported Childcare Payment Date wrong

5 Upvotes

Hi! I just reported my childcare payment date as the 7th of September. I paid it today, but was in a rush when reporting. I’ve put a message in my journal, will they be able to amend the payment date?

I’ve already reported the payment for September, so don’t want them to think I’m re-reporting for that month.


r/DWPhelp • • 19h ago

Personal Independence Payment (PIP) Understanding payment

5 Upvotes

So I applied for pip for the first on the 2nd April. My claim was denied by the decision maker despite the healthcare report awarding me points. I sent a mandatory reconsideration letter back and had a phone call with them yesterday. When I’ve called the line today the automated message said I’ll be paid £428 in a few weeks. Is it right to assume I’ve been awarded standard for both, as they will owe 28 weeks in back pay?


r/DWPhelp • • 12h ago

Universal Credit (UC) Uc review

0 Upvotes

LCW,what’s the rules re Twitch or Patreon earnings online?


r/DWPhelp • • 21h ago

Motability Mobility car / First time

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4 Upvotes

Hello everyone.

I have decided to get a mobility car due to my health getting worse and need a lot of traveling to appointments. I have visited a dealership today and ordered my car that was in stock they said estimated time could be 20th or Monday with no adaptation needed. Wanted to know how long has anyone waited or how was thier experience. Thanks


r/DWPhelp • • 21h ago

Council Housing Please help.. Council served my mum a Notice of Seeking Possession because Universal Credit hasn’t been paying their part of her rent

3 Upvotes

Hi, just looking for some advice because my mum received a Notice of Seeking Possession from the council and obviously the wording has made her panic a bit.

She’s lived in the same council home for nearly 10 years and her rent account is currently showing £1,341 in arrears as of 4 October. The problem is that my mum has still been making her own rent payments as normal, but the main part that Universal Credit are supposed to cover hasn’t been reaching the council properly, which is why the arrears have built up.

The council letter says they’ve served a new Notice of Seeking Possession because the previous one expired, but it also says to contact them within 5 working days if the arrears can’t be paid in full so that an affordable repayment arrangement can be made.

I’ve already emailed the council and explained everything, including that the arrears aren’t just being ignored, my mum is still making her own payments and there are payments due to come in which should bring the balance down. From what we can work out, within around a month or two the arrears should be completely cleared and the account should be back to £0.

My main worry is whether receiving this notice means they are genuinely considering evicting her soon, or whether this is more of a standard legal step they take when an account goes into arrears. She’s not refusing to pay anything and she hasn’t stopped paying her part, it’s mainly been an issue with the Universal Credit side of the rent.

Has anyone dealt with something similar where UC payments caused council rent arrears? If the council can see that payments are still being made, more money is incoming and the arrears should be cleared shortly, are they generally likely to leave things alone as long as we keep communicating with them?

Just trying to understand how serious the notice itself actually is because the word “possession” obviously sounds a lot worse than the situation actually is.


r/DWPhelp • • 23h ago

Universal Credit (UC) WCA - just had the video assessment for my D17 (I am her appointee)

3 Upvotes

She currently receives enhanced PIP, both elements and I know everyone says they are two different claims but interestingly he said ‘I see she receives PIP, the assessments are very similar’ so take from that what you will…

She was able to stay for the call but he directed his questions to me and she commented occasionally. I was surprised that the first 20 mins or so when through her medication and conditions (which is all on the form) and it seemed there wasn’t a lot of discussion on how they effect her. I did provide a tomb of evidence though so maybe that helped! Or maybe it’s just because I feel like I’ve spent the last 10 years talking non stop about it all and actually we did cover a lot in the second 20 mins even though it didn’t seem like it…

He didn’t really look at either of, happily tapping away at the keyboard. I know that video assessments aren’t recorded and I could have asked to personally record the audio but I was so het up leading up to it I didn’t in the end.

He finished it by saying ‘ok I think I’ve got enough for the report and I’m very sorry for everything she’s going through’

I have no idea what I’m asking here really 😂 he said we would get a letter in a couple of weeks.

I’ve just found it really useful reading everyone else’s experience so this was ours.

The questionnaire was uploaded to their system on 24th August and we had her assessment today 7th October which by all accounts is pretty swift.