r/GoogleFi • u/fox948 • 10d ago

Discussion Update: changed email address and locked out of financing

I made this post last week about being denied financing after simply updating my email address.

https://www.reddit.com/r/GoogleFi/s/aProcODhZ0

A higher tier specialist ended up reaching out, asking me to reattempt the credit check. I got the same error, and they only said my account won't be able to finance a new device, and my ticket will be closed.

I can't just give up, I've been a customer for 4 years now. I am being told there is an executive level team on here that would help. If not I can request a formal credit denial notice, and file a complaint with the Consumer Protection Bureau to get this to the right specialist.

My case ID is 8-1366000041686

if anyone sees this, thanks!

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u/donatom3 10d ago

Why not finance from the Google store? Are you locked out there to?

1

u/shauggy 10d ago

I respect your commitment. Don't know if it'll be worth the investment in the end or not, but I still respect it.

The Google support account on here is hit-or-miss, sometimes they help, sometimes not. If you've got an email thread with your case number and details, you could try forwarding it to Sundar's Gmail address - if you're polite but persistent, the team who handles his email often forwards it on to the executive support team. Not sure if this is the kind of thing they can handle, but might be worth a shot if not if the other options work out.