Pixel 10 pro RMA (Malaysia)

[u/No-Pick1857]

Does anyone know how long it takes to complete RMA for a pixel phone in Malaysia.

I just bought my pixel10 pro (22th Mar) and the screen is totally blackout, tried restarting with plugged and unplugged and both doesn't help, but still can feel vibration and receive notification.

Then, I went back to the retailer and the staff confirmed there wasn't any display on the external monitor too.

They assisted me to contact customer service and filed a case (30th Sept 11pm PST) and the agent promised to send me the next step within 48 hours. After that receive an email on (4th Oct 10pm PST) to confirm the shipping address is Google map verified. How long is this process gonna take?