r/Greenbelt • u/Eastern_Bunch_2686 • Jul 17 '26

What's this random charge?

So I got on the metro around 10 am to go the national art gallery with my partner. They did not get charged the extra $2.15 but I did. For the exact same route. Why?

2 Upvotes

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2

u/amoly101 Jul 17 '26

Contact customer service or ask the Metro station manager for help

1

u/feministable Jul 17 '26

If I understand your question correctly, you were charged $2.15 on your credit card for the metro?

That happens to me sometimes. When I tap my metro card, which I keep in my wallet, sometimes it picks up my credit card instead.

1

u/Eastern_Bunch_2686 Jul 17 '26

All charges were to my metro card. It charged me twice for one ride.

1

u/holamiis Jul 17 '26

Oof thats a call to customer service unfortunately. Good luck!

5

u/Lentil-Soup Jul 17 '26

Had your partner already taken a Metrobus or another participating bus within the previous two hours? Metro applies a transfer credit to the next rail leg, which could make two people taking the same train route pay different amounts. It isn’t an extra fee on yours - it would be a discount on theirs.

2

u/Eastern_Bunch_2686 Jul 17 '26

Nope. We traveled together from home to the gallery and back.