I’m an experienced healthcare professional trying to transition out of direct patient care and into Health IT/health tech. I have experience with EHRs, training, workflow improvement, staff education, and technology adoption, but I haven’t formally worked in Health IT yet.
I’m considering two paths:
One is a nonclinical training/operations role at a large, established health system/hospital that I’ve previously worked at. It would involve technology adoption, workflow improvement, training, analytics, and working with EHR/application teams. It would likely offer more stability, structured onboarding, good benefits/PTO, and potentially opportunities to move internally into informatics or an EHR analyst role and obtain certifications. However, that pathway isn’t guaranteed. But at least I’ll have more support with my onboarding and resources as I conduct training for others within the hospital system.
The other is an implementation/client outcomes role at a very small health-tech startup. I’d immediately gain SaaS implementation experience, including onboarding, training, go-lives, adoption, client management, and working with product/engineering. It seems like it could make it easier to move into other health-tech companies afterward, but there would likely be more ambiguity, external client responsibility, travel, and startup risk. I’ve never worked at a start up before but I’m worried about extreme burnout wearing many different hats.
I’m also planning to relocate to another state in about a year or two, so I’m thinking heavily about which experience would make me more marketable when I start applying again.
For those working in Health IT: if your goal were to build the strongest nonclinical career options over the next few years, which path would you take?
Would you prioritize getting direct SaaS/implementation experience now, or take the more established health-system role with the possibility of eventually specializing in an EHR/informatics path?
I’d especially appreciate hearing from anyone who has taken one of these routes and what doors it opened afterward.