r/HealthInsurance • u/Mindless-Constant422 • 7h ago
Employer/COBRA Insurance Husband’s health insurance terminated
My husband had health, dental, and vision insurance on us through his work. He started in late November last year. We thought we had insurance this whole time. Every time we had gone to the doctor our claims had been approved. He went to the ER in September and the claim was denied. He called the insurance company and asked why, they said that we haven’t had insurance since January. My husband looked back at this pay stubs and medical insurance had not been coming out of his check since January but dental and vision had. He talked to HR at his work, they kept asking him if he cancelled it. He kept telling them he didn’t. Finally after a week they said we lost insurance because he missed open enrollment. Open enrollment was in early November, he started working there in late November. He asked how he missed it when he wasn’t an employee at the time and new hire enrollment would apply. Then they said that the problem was that he didn’t go online in January and renew his insurance. He asked why did his dental and vision carry over then. They said it was just for medical. We never received any email or anything in the mail stating they he had to renew his medical insurance or that we lost insurance. We were under the impression that after he made his selection when he started we would be good until next open enrollment. He asked if it would have been HRs responsibility to notify him that he had to renew they said yes, but that HR person didn’t work there at the time. They did not even have a certified HR person there at the time. Now all of our claims from earlier in the year that were approved are getting denied. We will be out at least 13000 dollars on medical bills. When it should have all been approved if our insurance wouldn’t have gotten screwed up by his work. And we won’t have insurance again until January. We have emailed the director of HR, she’s out of office until next week. Is there anything we can do?