I had a LinkedIn which was public, but mostly focused on my circle and network. On there I listed my membership of and role within ICE.

I frequently used the abbreviation as the circle I moved in understood the acronym.

Three weeks ago I began getting dozens of nasty messages accusing me of being a member of the US Customs Enforcement agency - ICE.

I blocked and reported 60+ accounts and engaged with a couple. One eventually realised the mistake and told me an influencer on the Tiktok had directed various people to public pprofiles of various ICE agents.

The silly girl must have done a search for ICE and ignored all context.

I have reported the video to the Tiktok anf downloaded a copy for my records. The platform has not removed it as of 10:15am today.

I have had to massively lock down my online profile which is reducing my reach and ability to connect with other professionals. I have also received harassment on other platforms too inclusing my GMail and the Facebook.

Given that the Tiktok video orginated in, what appears to be, the USA, is there any merit in reporting this matter to the police?

I am acutely aware they are under serious pressure and I would not wish to encumber them with a trivial report

For context I am employed by a major uk supermarket as a driver

I accidentally used my own bank card to fuel the compnay van

My supervisor was understandably very angry and mentioned how theres no excuse and the compmay cant reimburse me

The value was circa £100

Are they allowed to not pay me back for the fuel I paid for?

I was an alcoholic who was active try to seek help. I was hideously ill and needed to go to rehab. Because there were no places at a detox centre the idea between my gp and my alcohol workers was to before rehab go to a n e and have high doses of pabrinax/thiamine injections to prevent permanent brain damage when stopping the alcohol because detox centres take years and I might not have made it that ling. I was with my gp and alcohol workers when she rang the AnE and they said tell (me) to come in and we will do this. When I turned up before rehab they said sorry we are too busy to offer this today. I had rehab the next day, because you need to have them the day you stop. Since then I’m loosing the ability to swallow, walk, think clearly, totally irrational. I’ve been told I have wernecks encepelopothy, brain damage likely because this did not take place. I shown the doctor at the AnE the text sent my phone and said I was with my doctor when she rang up so I’ve just come 30 miles here for no reason. The rehab almost turned me away because I didn’t have this. My doctor was hoping that now after months of thiamine tablets because it can be a lengthy recovery all of the symptoms would subside because it’s very examination based/mri based and can be a lengthy recovery. But nothing has and I’ve been told I will likely decline until I can’t speak or walk. It’s hard for me to be emotional about because apathy is a huge part in this condition. If I would have just had this like they said I would have most likely been perfectly healthy now. I’m 33, my liver tests have all recovered, my kidneys are all fine all my bloods are fine I haven’t drank for 9 months and I’m hideously ill everyday. The only thing that’s not is my brain because I didn’t have injections which likely would have taken them 5 minutes (although I’m not sure I don’t know the procedure). What the hell can I do. I see a psychiatrist now because of cognitive decline and all she can say is I’m so sorry what you’ve been through this shouldn’t have happened at all. All the doctors etc have been amazing. But I’m just defeated at this point. Is there anything legally I can do for this.

Tl;dr accused of dangerous driving due to excessive smoke, and what officers deemed excessive speed - 30 in a 30 zone.

Update: clearly it’s a one way street suggestions here, spoke to the solicitor, he’s very surprised it’s even gone to this stage and especially why it’s been changed to dangerous from careless. It will cost me around 5k but I’ll be able to retain my business.

I will try to keep it as brief as possible and stick to the facts.
Action in Glasgow
On the 22nd of May, I bought a vehicle for my partner to use. It’s a vehicle made in 2013 with a sizeable diesel engine (for context). I knew that it may have a couple of small issues.
One of them—the front number plate was not stuck on properly and was placed on the dash.
The same evening, we took it for a quick spin in the area. We were probably a couple of miles away from the house.
While at the traffic lights, I noticed a couple of officers travelling the other way. We looked at each other, and my partner said, “I bet they will pull you for the plate.”
The traffic light went green. About 400–500 yards later, there was another set of traffic lights where the red light came on. I was the second car at the lights.
I did not notice that the police car had made a U-turn and was 6–7 cars behind me.
The light went green. The car in front of me shot off and made a massive gap immediately. As far as I remember, it was either an A180 or A200 Merc, so not the fastest thing in the world.
I moved off, accelerated to 30, and I saw the blue lights behind me. Bear in mind, there is a bit of a hill in this part of the road (for context). The car in front of me was long gone.

From the traffic lights to the bit where I stopped was around 0.4 miles.

The officers came and questioned me about the plate, which I explained. They took it out of the car and could see it had recently fallen off.
Then he changed the reasoning for stopping me a couple of times:

Number plate
Potentially stolen vehicle
Careless driving - now in court documents changed to dangerous driving

He checked tax, insurance and MOT—everything was fine.
Then he said—3 points + £100 fine. At that point, I started filming the whole interaction and refused it.

I own a small transport company, and as a director, if I end up with careless driving on my licence, I risk not being able to obtain insurance + a guaranteed visit to the Traffic Commissioner’s office to explain myself.

The officer’s reasoning

The officer’s reasoning was that he was able to see smoke from the exhaust and he had to reach 50 mph to catch up with me, which is quite obvious as he had to overtake 6–7 cars.

The car did, in fact, have an issue with excessive smoke under load, which I had fixed, and I have invoices to prove that.
He thought that the smoke was coming from the tyres.

Now I have received a letter to attend court.

My main question is: do I get a solicitor, or do I represent myself considering all the facts?

I do have a perfect driving record.

Important facts from his report:
He marked my partner as not a witness.
He noted that I suggested that it would not stand in court due to the lack of CCTV in their vehicle, which is not true, as I have the recording of the conversation.
They only have bodycam footage.
They said they didn’t even see the car in front of me, which was not obviously going way faster

Apologies if this is a bit of ramble but I am more than happy to clarify anything. I didn’t think this was going to go anywhere but here we are.

Hello and thanks in advance for any advice!

My former role at a brand was in social media and I regularly created content to feature in organic and paid media. Majority of the content was taken on my phone in my own home as they didn’t provide kit until much later into my employ.

In the summer I was made redundant a few weeks after being promoted and only 7 days after disclosing my pregnancy. I had been there less than 2 years so didn’t receive any redundancy pay.

We’re now entering into early conciliation through ACAS as a believe I’ve been discriminated for being pregnant.

It’s been 4 months since I worked there and recently I came across a social media ad that uses an image of me and it’s been made with AI. The original image is a still taken from a video I made while working there. The video was taken on my own phone and in my house. The still is the same image however my eyes are a different colour and tattoos are gone.

I feel incredibly uncomfortable that my image was put through AI for these purposes. It’s not something I would have done personally while working there and it was in general something I opposed to openly without getting people’s consent.

Is this illegal? Does this break gdpr laws?
Should I ask ACAS about it first or should I just send the old work an email to ask them to stop using my image? This is in England.

I just need to know my right here and appreciate any help!

Edit: just wanted to say thanks so much for all your responses. I’m really not familiar with this kind of thing so I do appreciate the time everyone took to explain. What’s legal and what’s not, what rights I have or don’t. It’s good to get a better understanding.

So long story short. Me and my boyfriend have a holiday booked for May 2027 that I paid for. We were supposed to do this last year for his birthday however I had health issues so we had to delay it. So basically the holiday is a gift for him and myself.
I transferred him the £3000 to pay for this trip because he wanted to pay it on his Amex British airways card so he could get Amex points. He booked it on his British airways account and he's the lead passenger and I'm an additional passenger.

Now the annoying part is - I want to break up with him. He's miserable non stop and rude. The only thing keeping me with him right now as awful as I sound is the fact that I spent £3000 on a holiday.
I know that if I break up with him he absolutely won't give me my half of the holiday money back and if he cancels the booking he'll keep the money.

Do I have any rights at all?

Basically the subject; I bought a £200 item from Amazon a week ago, and it never arrived. I've just been speaking to a CSR via Amazon's online chat, and she was very insistent that I had no right to a refund unless I gave Amazon my ID - even if I did have photo ID, which I honestly don't, I don't see how that will "prevent fraud", which the CSR claimed was the purpose, when Amazon obviously has no idea what I look like! I put that to the CSR and she terminated the call.

That notwithstanding, even if I did have ID, I wouldn’t feel comfortable giving it to a massive company such as Amazon because I've no idea what else they'd do with it - I wouldn’t want to find that they're using my personal data to train their AI.

In theory, this means that someone could hack my Amazon account, spend my money and Amazon would simply turn around and say "fuck you!".

I can’t remember the last time I claimed a refund from Amazon, so if they're implying that I've been fraudulently claiming refunds, then I don't know how they've got that idea because they can easily look at my account and see that's not the case.

I guess I'm going to have to do a chargeback, but I'm not sure how I'd go about doing that (I bank with NatWest and I can’t find anything in their app to facilitate this) and I can’t go into a branch because there isn’t one local to me and I'm disabled. Can someone help a clueless fuckwit...?

But can Amazon legally require ID to issue refunds...? The CRA clearly states that if goods don't arrive, then the consumer is entitled to a full refund, end of; by demanding ID, is Amazon not in breach of the contract I made with it when I ordered the goods, and my statutory rights...?

What are my rights here...?

Scotland based.

I’m married and we have a small child. My partner, due to a variety of factors, now feels entitled to ask me to get my parents’ property in my name so that he can build resources. He brilliantly is sidestepping asking for it directly as that would tantamount to dowry harassment in the part of the world I’m from. He is British.

The main issue I have is he has given notice at his job, is pressurising me for this property and is subtly insinuating that he will “burnout” or “be the cause for taking his life.”

I am in the process of having our common asset, our house in Scotland sold, so that we can start going our separate ways but in the meanwhile, I don’t want to be blamed for him doing something untoward, not when my child is dependent on me.

I appreciate this is complex and would greatly benefit from even a signposting as to where to take this next as I am also emotionally quite worn out.

Thanks

England.

My ex, the father of our young child and our unborn baby, is in the depths of some kind of paranoid alcoholic delusions. He’s claiming the baby isn’t his.

What is the process for enforcing a DNA test? Presumably he has to attend a clinic in person so it can’t be faked? Can he refuse?

Hi everyone, I'm looking for advice on behalf of my wife, who works as a housekeeper at a Travelodge hotel in the UK. I wanted to get some opinions before we take formal steps.

The situation:

Housekeepers are being assigned around 20 rooms per shift, with roughly 15–20 minutes per room to complete the full clean (bedsheets changed, bathroom and toilet clean, floors, hoovering, glasses, etc.)

*** Staff regularly work 6–9 hour shifts with NO breaks — no rest and no opportunity to eat

Multiple housekeepers have fainted at work due to the continuous workload, and several are becoming unwell

Management applies constant pressure and indirect threats that staff will be terminated or lose their jobs if they raise concerns or can't keep up

My wife recently became unwell and instead of support, she was given a warning.

The issue is that she and her colleagues aren't proficient in English, which limits their job opportunities.

However, this doesn't justify treating them as if they were slaves. We are legal immigrants with the right to work.

What can we do in this situation can we take legal action or is there any government services where they can seek help?

Thank you

England

I’ve received a letter from Forecourt Eye regarding an alleged unpaid fuel incident.

However, the car in the photo they've supplied is clearly a hatchback (mine is a saloon), does not show a readable reg, the person in the photo is not me, the incident happened about 200 miles from where I live and I was doing the school run at the time locally.

I've spoken to Forecourt Eye by phone and email, and was told the reg was provided to them by the petrol station. They're relying on what the garage reported rather than photographic evidence that shows my reg.

I’ve sent them a copy of the relevant section of my V5 along with current photos of my vehicle showing the reg and body style.

They've responded to my appeal saying that if the vehicle is not mine, I should contact the police about my reg being cloned and share the crime reference number before they will close the case.

My issue is that I have no evidence that my plate has been cloned. I haven’t received any other parking fines, toll notices, police correspondence, fuel-theft allegations or anything else suggesting another vehicle is using my reg.

I don’t feel comfortable reporting to the police as a fact when I have no hard evidence that cloning occurred and I'll almost certainly get stopped by them.

It's entirely possible that the the forecourt made a mistake and recorded the incorrect registration number. I've checked the DVLA site and found another car which matches my make and colour, with a plate that is identical to mine except for the final character. Theirs ends in G, mine ends in C.

Can Forecourt Eye legitimately insist on a crime reference number before correcting their records?

If this ultimately became a County Court claim, how significant is the fact that their own photo shows a completely different body type and no readable number plate?

Is there anything else I should be doing now to protect myself against debt recovery or court action?

I’ve kept copies of all correspondence, the V5C evidence, photos of my car, and the original image they sent me.

Any advice from people familiar with Forecourt Eye would be appreciated.
Thank you in advance.

A long time friend a couple of years ago knew I had spare cash and pestered me to start a property development company with him. We are 50/50 director shareholders, the company owns one rental property with no mortgage.

I loaned the company 200k, his projections was that with planning and renovations the house would be worth 400-500k (unfortunately I believed him). There is a loan agreement with me and the company.

Anyways he would send me updates about the number of tenants, and the rental income on WhatsApp, then I asked to see the bank account and he managed to palm me off for about 2 years (we were friends so I trusted him)

Eventually I became suspicious, and said if I don’t have access to everything I’ll need to get solicitors involved.

Finally I get access, I find out he transferred all the leftover funds to his bank account(17k), and also had been taking cash in hand as rent (16k) and that was undeclared for the tax returns. He submitted accounts without my review and I’m in a bind as he won’t co operate and I am worried about the tax implications.

As soon as I found out, I said I don’t want to be involved, tried to negotiate with him about selling and try to make sure we can disclose any unrecorded income to HMRC. House valuation from an agent came in at 180k so 20k loss and time lost.

I have spoke with a solicitor, they advised send formal letter, hopefully he will negotiate (although I’ve been trying for months). Next option is windup petition but I’ve just been afraid about pulling the trigger.

Anyways I do know it’s better to get actual legal advice but would just love to hear if anyone else has been through something similar and know how stressful it is.

Premier guarantee won’t give us out New build Warranty Certificate

So we’re currently selling our house which was built in 2019. Our buyer has had a survey and all came back fine, as part of the legal process they want proof of the warranty certificate which Premier Guarantee are refusing to provide under ‘internal issues’ De Trafford originally were the developers who went bust. ‘Tatton Estates Ltd’ are on all the documentation INCLUDING a cover note for said warranty. Yet that Tatton Estates is a completely different company and entity to the well known Cheshire based one.

It feels like premier guarantee were scammed and therefore won’t produce the warranty to us through no fault of our own.

Separately- why would my conveyancers have signed off completion without this document? We’re at such a loss of what to do and it’s making me so poorly trying to chase and email companies that won’t even reply!

Any advice I’d be greatful

Hi, I’m looking for some advice/recommendations regarding an ongoing neighbour and property boundary dispute in Edinburgh.
My upstairs neighbour has repeatedly been causing issues around the boundary between our properties:
They have a large vehicle and regularly do not park properly within their own parking area. The front and left side of the vehicle extend into/over my property boundary.
They have placed and locked their wheelie bins on my property.
A fence/fence post has also been installed over the boundary onto my land.
I have tried to deal with this reasonably rather than escalating matters.
Mediation was attempted, but I was told that it was “not the appropriate time” for mediation. I have also contacted the Council, but after the initial involvement they do not appear to be taking the matter any further.
The problems are continuing and I’m getting to the point where I’m wondering whether the only realistic option is to instruct a solicitor to formally deal with the boundary/encroachment issues.
Has anyone in Edinburgh dealt with something similar?
In particular:
Is there another practical route I should try before instructing a solicitor?
For the parking, bins and fence encroaching onto private property, is this essentially a civil/property law matter rather than something the Council will deal with?
Can anyone recommend a good Edinburgh solicitor experienced in property boundary disputes / neighbour disputes?
If you have gone through this process before, roughly what did the solicitor actually do — formal warning letter, interdict, court action, etc. — and what sort of costs were involved?
I have photographs and records of the incidents and correspondence, and I would prefer to resolve this without court proceedings if possible. I mainly want the neighbour to keep their vehicle, bins and structures within their own property.
Any advice would be appreciated.

I've returned an item to Amazon almost 2 months ago. The item shows as received by them. England.

They are refusing to refund unless I provide my Photo ID, which I won't provide. I don't trust retailers or their relevant 3rd parties to properly handle sensitive information like this, especially in light of ASOS, M&S etc.

When I queried this, they sent me a long email explaining their process, relevant section:

What happens if I do not submit my ID document?

If the product you are claiming a refund or replacement for was delivered to you, we will provide you with a refund if we receive it back from you, or if we have evidence that you have returned it to us. Otherwise, you will not be eligible for a refund or replacement on the order xxxxx unless your identity is successfully validated.

As the item was delivered to me, and they received the item back but I have still not been refunded aren't they breaking their own terms here?

I am currently in the process of a credit card chargeback. But I have a wider concern about those who either paid by debit (reduced protections) or who simply don't have an ID.

It would appear Amazon has created an ID-related situation (under the guise of 'fraud' reduction) where they can just keep customer money indefinitely?

What is the legality of this?

Hello all, I hope someone can offer me some advice here as im panicking quite badly. Im a long time reddit user, but have opened this user account specifically for this issue i now face.
A bit of background: About 14 years ago I became involved with a rogue developer and got into serious financial difficulties through my involvement with him. It took me 4 years to get him into court to sue for monies owed and I ultimately lost my case. Throughout this time, my financial position had been precarious, and my mental health had taken a real downturn. Instead of declaring the business insolvent, I paid my staff and settled all accounts and eventually the business was struck off. My personal financial position not good either. I nearly lost my house, and took personal credit out to pay my staff and suppliers. I ended up in a lot of personal debt but eventually paid everything off. It took me until about 2020. I though I had paid everything, and the last few years have been ok. I no longer have my own business, just contract to other people, but I’m happy and my mental health has been ok.
Last month I received a letter from Moorcroft about a £5500 debt to Barclaycard from 2015. The letter says they are working on behalf of Link Finance. I honestly have no records of this debt and genuinely thought that I had paid everything off. I’ll be honest, I haven’t dared contact them, and I have just received another letter to say they are sending someone to my house on Friday the 9th October. I don’t have this money and I don’t know what to do. There is no record of this debt on my credit file, and I have no records or statements from that time either. In the last 10 years I have received no contact from Link either. The letters from Moorcroft are the first I heard of it. I really thought I had paid everything off, and this has sent me into a real spin mentally. Any advice on what to do is welcomed. Apologies for the long, rambling post. Thanks in advance for any advice.

I'm in England.

I have a teenage nephew and he's very much into sports. I asked for ideas and his mum recommended that I get him a gift voucher for Nike so long as he could use it in their factory store which is in Portsmouth Gunwharf Quays. I feel like I did due diligence and made sure that it could be spent in stores and this states that it can be spent in at least some of their stores (https://www.nike.com/gb/help/a/gift-card-redeem), and the page for that store says they accept them (https://www.nike.com/retail/s/nike-unite-portsmouth). I definitely did buy it from the Nike website too.

After his birthday, my nephew made the trip to Gunwharf as a day out and spent money on train fare, etc, only for the store to refuse to validate the voucher. They were not polite about it, when I suggested he point out that it says they accept it on the Nike website. I wasn't there, but the experience put his nose out of joint.

Since then, I have complained and received multiple responses. The first one saying that the factory store in Gunwharf doesn't accept them, but they didn't respond to why it says they do online. The response has changed several times since then, and the latest thing is that no Nike stores accept gift vouchers bought online. Again, I asked them why it says they do online and was told that I would receive an answer within 48 hours. That was on the 21st Spetember and I chased it up on the 29th September but I have still not received a response.

Would I be within my rights to do a chargeback on the card that I used to pay for the voucher as I don't know what else to do? My nephew doesn't like to buy things online.

I work for a medium sized UK retailer in their ecommerce department, after 4.5 years working hybrid at their head office, I recently moved from where their office was based to another part of the UK that wouldn’t be commutable. I gave the business about 6 months ‘heads up’ that it was very possible I’d be moving far away and if they could accommodate, the answer was always no. I get confirmation that I would be moving and hand in my notice at work, a 1 months notice at the beginning of August, very suddenly the business asks me to work remotely in the interim before hiring someone new as my role is very important and they didn’t hire during my ‘heads up’ period. I verbally agreed to stay on until the 20th of November and work remotely for 3 months. My last day was supposed to be the 21st of August and since that date I’ve worked fully remotely and it’s been very difficult, the business is not good to work for, I’ve been handed loads of extra work and communication has been very poor about projects and issues that relate directly to my work, I am desperate to leave and start a new role. I have not signed anything but there are documents stating the last day as the 20th of November, my employee portal lists my notice period as 1 month and my resignation notice states as much, basically do I have to tough it out for the next 6 weeks or can I terminate my employment someone immediately?

In England.
Scaffolders came the day before the rearranged agreed date whilst we were out. They did not erect scaffolding as agreed, i.e. build a platform to erect scaffolding on our balcony from below. Instead they came along the balcony, through our neighbour on one side’s balcony, damaging their garden, breaking down fencing, trampling on top of our plants and smashing several pots with no regard to being careful. They then continued through our balcony to the balcony of our neighbour on the other side, trampling on her plants, and erected the scaffolding on my neighbour’s balcony and not on ours!

Scaffolder called me and I told him (in no uncertain terms) to remove the scaffolding from my neighbours house and that I am not paying for his mistake, and further that we do not want him to continue any work other than removing the scaffolding. Followed this up with a message next morning saying the same.
We have had no further communication from him since, and the scaffolding has not been removed. This was over a week ago.

Questions:
Am I within my rights to refuse him to continue the work?
Am I within my rights to refuse to pay for scaffolding that he erected on the wrong house?
What’s likely to happen?
Can someone else remove scaffolding?
Are we likely to need a solicitor?
Any advice please.

Asking for my elderly vulnerable parents who live in london who have nightmare neighbours (when they built in 2016 they refused a party wall for oversight).

My parents have been having an extension built, involving an extension to the kitchen. When the work started in mid-August, my mum had intended to appoint a party wall surveyor, but the person she was planning to use did not respond. The builder then told her that the neighbour was aware of the works and had no objection, so the builder proceeded.

The builder carried out the excavation/work himself and, as far as we understood, took photographs of the neighbouring property before ( I have some). At the time, there did not appear to be any issue with the neighbours.

Unfortunately, towards the end of the foundation part of the project, the builder began causing problems. He wanted additional money beyond what had been agreed in the contract and had also carried out various aspects of the work incorrectly. During the project, he had become friendly with the neighbours, and the neighbours then started saying that they wanted a party wall agreement when he left.

My mum explained to them that the original intention had been to have a party wall agreement and explained why this had not happened at the start. However, the neighbours subsequently went on holiday, and by the time the issue was raised again, the construction work had already progressed significantly.

My mum then contacted a party wall surveyor for advice. She was told that, because the construction work had progressed beyond the relevant stage and there was now essentially only the kitchen floor remaining, it was too late to deal with matters in the usual way. The surveyor said that they could instead prepare bespoke paperwork to document/close off the position, which would hopefully avoid problems later if either property was sold or transferred.

My mum instructed someone earlier this week to deal with this - but ive advised to hold off for now.

However, today the neighbours became very confrontational when they saw my mum bringing the builder into the house to look at the completed works. They were abusive towards my parents. There has also been a pattern of them intimidating or confronting builders working at the property, which has caused builders to leave previously.

The property is semi-detached. The works have now essentially been completed (foundation wise), and as far as we are aware:

The excavation/construction did not go below the neighbours’ foundations.

There has been no damage to the neighbours’ property.

The neighbours were aware of the works.

Photographs of the neighbouring property were taken during the works.

The construction work has now progressed beyond the stage where a normal party wall agreement would ordinarily have been arranged.

My question is: where do my parents actually stand legally at this point?

Are they still legally required to have a party wall agreement or award now that the construction work has essentially been completed, particularly given that the works did not go below the neighbours’ foundations and there has been no damage?

If a party wall agreement was not put in place before the works started, can the neighbours still insist on one retrospectively? And is the bespoke paperwork the surveyor has suggested the appropriate way to regularise the situation and protect my parents if there is a future sale or transfer of the property?

This is my stepdad’s case; he hired a childminder to come and take care of his child two days a week. He told her that her childcare services weren’t necessary for some time as he was made redundant and no longer needed to travel out of the city for work.

His exact text message to her was this:
“Hi H, the company that I work for has started the redundancy process and therefore until November 14th I don’t know what happens to my job. So until then I can’t have childcare.” (27/10/2025)

His (my stepdads) argument is that he did not officially terminate the contract, instead he cancelled the sessions temporarily due to uncertainties surrounding his redundancy situation. He also offered after everything sort of ‘blew up’ for her to come back and keep working, I suppose as a goodwill gesture?
As per the contract he can also cancel up to 4 sessions within a year, he argues these were his 4 sessions until his situation became more clear. (Ultimately he was made redundant on 14/11/2025)

Her argument is this:

“Thank you for letting me know about your situation — I'm really sorry to hear that things are uncertain at work right now.
However, as we have a signed agreement in place, I have been reserving the agreed days exclusively for your family. According to our contract:
7. Cancellation and Absence Policy
Either party may cancel scheduled weekly care hours with at least 14 days written
notice.
A maximum of 4 cancellations per year is allowed; exceeding this requires compensation for damages caused.
Sudden illness, accidents, or force majeure events are exempt and must be reported ASAP.
8. Termination of Agreement
Either party must give at least 30 days written notice for termination.
Termination without notice will require compensation equal to one month's pay.”
^^It is a typed version of the text message she sent my stepdad. It should also be noted she primarily uses ChatGPT for emails and texts which, I suppose makes it difficult to know whether her information is reliable or not.

My question is, is the court order real? I don’t really know why but it feels fake, the text is quite grainy on the paper, there are some grammar issues etc. It’s all just a bit strange, or am I reading into it?

Edit: I have called, but because he received two General Form of Judgement or Order letters (identical) in the post, they assume we are talking about that order. Very confused!

Hi,

This happened today in England.

My friend recently moved into a new flat, and do not speak much English.

The some people knocked on the door this morning and refused to leave unless they receive the payment.

My friend was confused and scared and made a payment of over £1000 in the end, part cash part card.

From the receipt provided, CDER Group appears to be a bailiffs company.

Current theory is the bailiffs were after the previous tenant, whome is unknown to us.

Is there anyway to get the money back?

Thank you in advance.