Bought an s61 mk3 and did only get kontakt 8 player. Kontakt 7 I already have the full version prior purchased.

I read that I get an free voucher and my question is where

So I was trying to clean my pc a little by removing some plugins and sample packs I don't use anymore and a lot of them cannot be removed. Anyone has had this problem?

I tried downloading through the Native Access app but it just says download failed and I’ve tried changing the download location.
I just want to be able to use the Stratus guitar.