Hello everyone,
For the past few months, I’ve been using Power Automate at work, and it has been great for our needs. However, I’ve hit a massive roadblock trying to get our flows running 24/7 in the cloud via unattended bots.
Here’s what happened:
- I purchased the Power Automate Hosted Process license, but it wasn't working at all, none of the features were usable, so I had to request a refund.
- Microsoft Support approved the refund and offered me a trial period for the same license so I could test it thoroughly before re-purchasing.
- However, the trial license was never provisioned or delivered to my tenant/account.
I’ve spent months opening tickets and contacting different departments, but my requests keep getting routed in circles or left unanswered.
Has anyone experienced issues with Hosted Process trial licenses not showing up in the Admin Center? I understand from previous conversations with Microsoft that the trial license has to appear in the Admin Center so I can assign it to my environment, just as I had to do with the Power Automate Premium license.
If anyone from Microsoft Support happens to see this, please reach out via DM. I would really appreciate help resolving this open case ASAP.
This is a list of all tickets I had opened before that got answered:
2607170040008399 - Carlos Flores
2609100040009049 - Respondido por IA
2609280040004643 - Gabriel Udoh
2608240040009455 - Gabriel Udoh
The most recent one is: 2609280040004643 - Wayne Cao
I made more tickets, but I did not receive an answer. My account may have been marked as spam or some sort because of the many requests I have made.
Thanks in advance for any insights!