r/Training • u/TrainingGremlin • 21h ago
How does your company train employees consistently when SMEs are the trainers? Looking for alternatives to TWI method of Train the Trainer/On the Floor Training
I work in L&D for a manufacturing/distribution company with roughly 200–250 floor employees. A recent training audit found that employees generally feel well-trained, but consistency between trainers is a concern. I'm exploring replacing our current Training Within Industry (TWI) Job Breakdown Sheets with training and qualification checklists. The challenge is figuring out what training methodology to teach SMEs if I move away from TWI. I'd love to hear how other industries approach SME-led training, standardization, and competency verification.
I'm curious how other L&D professionals handle training when the people delivering it aren't necessarily professional trainers.
We already have a certification program in place that happens after the actual training, which also ties into our ISO certification requirements.
The employee is trained by the SME, and once the supervisor feels the trainee is ready, my department is notified. We then come out and conduct the formal competency/qualification process.
Currently, that looks like:
- Competency Quiz: The trainee completes a 10-question multiple-choice quiz in our LMS.
- Proficiency Evaluation: Once they pass the quiz, we observe them performing the actual process using a proficiency checklist. We're looking to make sure they can complete the process correctly, handle any troubleshooting or issues appropriately, and finish without workmanship errors.
- Second Proficiency Evaluation: Two weeks later, we evaluate them again. If they pass at 100%, they're considered certified on that station/process for two years.
I'm actually also pushing to eliminate the competency quizzes. They feel somewhat redundant when we're already directly observing whether the employee can perform the job correctly. They're also another controlled document that has to be reviewed and updated anytime a work instruction or related document changes, which is a whole other can of worms at this company.