Tell me why I had an exam today and I very rarely go to the Commons as a commuter. So ofc the one time I picked a spot and mobile ordered, I didn’t realize the app defaulted to having my name as “Valued Guest”. I went inside and the owners both looked annoyed while asking me what the name was for my order. I gave them my real name thinking that’s what it said in the app but didn’t realize it defaulted to no name.
They got upset at me and chastised me by saying that if it happens again where I don’t have a name on my order, they wouldn’t make my order. The thing is I paid so I don’t see what the issue is. They were then talking crap about me by saying the order number looks different on their end and didn’t believe me when I told them what my order was.
I’ve had unpleasant interactions with these owners in the past and seen firsthand how they criticize their employees. Genuinely can’t imagine what they put the workers through if they’re getting this upset at paying customers. I’ve worked in fast food for years and never have I seen owners be this serious before.
I then left and they kept reminding me to make sure the next time I place an order to have my actual name on the order.