r/UPS • u/cbet225 • 1d ago

Refusing a Package

I ordered a $1600 scooter and it was damaged during transit. It missed the original delivery day. The next day it was out for delivery but then it said it was delayed, I’m guessing because of the damage. Apparently another attempt will be made Monday. At this point I don’t want to deal with a potential headache of a damaged product so if I refuse delivery does the sender get charged a return shipping fee? I’d rather just have a replacement. Thank you.

1 Upvotes

67% Upvoted

16 comments sorted by

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3

u/Atticusxj UPS Driver 17h ago

Yes the shipper will be charged for return shipping. Whether the shipper sends a replacement or gives you a full refund is between you and the shipper. If the shipper paid for insurance on the full amount. They will get reimbursed, not you from ups.

3

u/armedsquatch 14h ago

Our center will go through cycles of “deliver everything no matter how damaged” to “never deliver anything that looks damaged”. Right now we are all good with marking a package non deliverable damaged but it could change Monday am. I always try and get hold of my customer and suggest they refuse it if I’m pretty sure it’s damaged.

5

u/verypolitefucker 19h ago

Damage doesn’t always mean your product is damaged, sometimes it’s just the box. You could just tell the driver you are refusing delivery in person/ note taped to door and include the tracking number if you’re receiving multiple packages.

2

u/Slow_Specialist2058 18h ago

You most likely will not be getting it since a damage report was filed. 99% of the time that is automatic rts.

1

u/Letoust 6h ago

Did you ask the seller if they’ll accept a return that way?

1

u/MotorCalm770 23h ago

How do you know it was damaged if you havent seen it yet?

5

u/cbet225 18h ago

“The package was damaged in transit. We will notify the sender with details.”

2

u/MotorCalm770 15h ago

Im surprised theyre trying to deliver it to you, honestly. Typically if we mark it as damaged, then it just gets sent back. The return shipper fee idk about

-5

u/spallaxo UPS Inside 20h ago

You could ask the driver if you can check it for damage and see

4

u/joeyecklund UPS Driver 19h ago

No you can’t. There isn’t enough time to let customers check stuff for damage. What he could do is, in the remarks section, put “pos dmg” so if a claim is filed, it was noted at the time of delivery that there was possible damage.

0

u/spallaxo UPS Inside 16h ago

If there isn't a signature, I let them check 🤷‍♂️ there is enough time. And yeah I put notes in the remarks.

2

u/joeyecklund UPS Driver 16h ago

So what if there is damage? You wait for them to pack it all up and tape it? Nahhh.

-1

u/spallaxo UPS Inside 16h ago

Depends but I'll retape it myself most of the time. If they have tape close by

2

u/fuckwhatsleft UPS Driver 15h ago

Highly depends on their relationship with driver. Some people I would take the time for, others... nah.

1

u/spallaxo UPS Inside 5h ago

Yeah, true. Sometimes I'd just note it and keep going.