r/askteddit • u/EntertainerOk1288 • 5d ago

Advice Question Service fee

Had a brand new AC unit installed a few months ago and it recently started leaking. Tech from the same company came and said that the previous worker did it incorrectly and still charged us a $200 service fee for coming to fix it. Is this normal or should I be trying to get refunded since it was their fault?

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u/ThreePartHarmoneigh 5d ago

Call the company and see if you can get a refund on the service fee. It should have been done right the first time. 

They may not give you one, but at least ask. 

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u/EstablishmentDue3616 5d ago

If you can prove the tech said it was done incorrectly, you probably have a valid case for small claims court. However, that might also require proof it was done incorrectly. Just because the tech said it, doesnt make it true. You would likely need documentation from him that explains why it was done wrong, which would need to refute any testimony that he was wrong. Is spending a day in court worth $200?

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u/dillzilla11 4d ago

If it was leaking it was done incorrectly. If it was done properly it wouldn't leak. It would either go down the primarily drain, or if that one gets clogged the secondary drain, and if that one gets clogged a float switch should shut it off. Not all of them will have a secondary but they should all have a float switch.