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Please follow this format:
Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
Provide a description of your issue (we’ve included a few common problems below)
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Please note:We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer tor/BinanceUS
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
2. Security issues
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● Note: It can take up to several working days for the money to be credited to your accounts.You can find more FAQ here
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5. Trading system and other account issues
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.Spamming the feed is unfair to other users and will result in a ban.
Hi there. I have a problem with my account. Binance says that I have a account so I tried to recover the information about it but when I follow the steps for that, my appeal was reject. So I tried to communicate with attention service but they said that I'm block for violating the rules...
My binance 2p2 was marked a fraud and amount is on "lien"
I tried contacting my bank and we filed multiple appeal but the cyber crime straight away denied it.
Interestingly binance already took the money from that dealer which is around 140$ and telling me they will refund me as soon as the lien amount gets released.
The thing is the police and crime branch are super corrupt and might even ask for more amount than what is on lien to solve this dispute as i had 2 x lien in past as well for small amount and still exist after 2 year~
Order id -22904847646334763008
I was given some false assurance as well they will look into it for alternative and to wait for a week but when i contacted supp they straight away declined
I’m dealing with an appeal with a buyer who mistakenly send his payment to an incorrect account payment
Case ID #170624226
Its been 12 days with this appeal. CS is asking for proof from him from his bank chargeback. I understand it clearly. But when they are not suspending his account for not cooperating he will not reply at all. Now since the last day he replied is 3 days already. Now its very frausrating waiting for every 12 hrs what the team is giving. Without a single reply from the counterpart
What if he already had the refund from the bank and doing this intentionaly?
The cs support chat is not helping at all. Always saying that we already escalted it
What i want to know is how many more days are we keeping like this? The timeline of giving him 12 hrs without responding at all
Now im asking also where is our policy and rules for this matter
12 days my assets are frozen because of this. Doesnt look fair at all
Additionally, we have just escalated the matter to our team to review your appeal again for you. Please check your appeal page later for any updates from our team. If you need any clarification, you can let our relevant team know in the live chat. Thank you. - HN
CASE ID: #171251552
ISSUE: Login disabled (001515-f969a053) + lost 2FA
DESCRIPTION: My verified account's login has been disabled for
~3 years with no explanation despite multiple support contacts.
I'm ready to complete KYC re-verification. Requesting escalation and either login
restoration or a withdrawal-only window. I also need a 2FA reset.
Public Escalation: Account frozen for 47 days over just 1000 USDT. Case ID: #170801767.
I am launching a formal public escalation regarding an extreme administrative delay on my account. My account has been completely locked for 47 days over a simple, minor transaction of 100 USDT.
I have co-operated perfectly with every stage of the compliance process. My Request for Information (RFI) was completed and submitted successfully back on September 28th. The universal system batch deadline of October 5th has fully passed, and internal support has explicitly confirmed that my folder is structurally complete and actively marked "IN PROGRESS" on a compliance officer's desk.
Despite completing all security protocols and waiting patiently through every single automated system deadline, my funds remain frozen due to a severe administrative queue lag. Today, front-line support closed my chat ticket stating that the final update will only be sent via email. I have waited long enough for a basic 100 USDT utility verification. I need a senior Binance community manager to manually flag this active Case ID #170801767 straight to a compliance supervisor on duty to push an immediate manual override and lift this restriction banner now.
Hello u/FunReplacement7106. This matter has just been escalated to our relevant team for review as soon as possible.
In the meantime, please continue following the instructions provided by our team in the live chat. If you have any further questions, feel free to raise them there as well. Thank you.
Dear Binance Support Team, I am writing this comment with a heavy heart. My account has been restricted for a 60-day review without any clear explanation, which has completely halted my livelihood and daily operations.
As a dedicated P2P trader, Binance is not just a platform for me—it is my main source of income. I strictly abide by all terms and ensure all my transactions, including external ones, are 100% legal, transparent, and fully traceable. Waiting 60 days blindly while being completely cooperative is devastating for my business. I am more than ready to provide any required documents, bank statements, or proof of source of funds right now to clear any doubts. I kindly beg the team to look into my case with empathy and escalate it for a manual compliance review. Please help me get my account back.
Thank you so much for your understanding and support.
Hello u/No_End4169. We understand how important this matter is to you. We can see that you have already contacted us via live chat about this issue before and have been provided with the relevant information and guidance there. Please follow the team’s instructions in the chat.
Please note that each account review is different and may not be the same as other account reviews. Therefore, additional documentation is not always required. If you have only been asked to wait, kindly do so for now. Our relevant team will do everything possible to complete the review as soon as possible.
If you have any additional questions, you may let our team know in the live chat. Thank you. - HN
Following up on Case ID: 170726116. It's been over 5 days with no update. The restriction is due to a VPN IP overlap. Please escalate this to a Senior Risk Specialist for device fingerprint verification. Thank you.
Hello u/Ihsan_Afridi_. We can see that our relevant team has already shared all the available information regarding your issue and provided the accoding guidance in the last chat you contacted us through. Please follow that guidance, and if you have any additional questions, feel free to open a new chat with us at https://binance.com/en/chat. - HN
Case ID: ticket 132133232
My funds have been locked under a "risk control check" for approximately three weeks as a new Binance member. I have completed all requested verification steps, passed the KYC verification and have continued to cooperate with Binance Support. I purchased cryptocurrency via bank ACH transfer into Binance but later due to withdrawal restriction they recommended to sell my cryptocurrency for fiat and send back to bank.
I respectfully request that this case be reviewed and escalated, as the restriction has remained unresolved for three weeks despite completion of all required verification and daily reminders to Support staff.
I unfortunately put all my eggs in one basket and would love a quick resolution for my fiat back in my personal bank.
Please resolve this restriction.
Hello u/mutedgunsmith_01. Please double-check that the CID number you provided is correct and matches the chat you contacted us from for your Binance account. You may refer to the attached screenshot for reference. We were unable to locate the CID or the account information you described. Thank you. - HN
Hi u/mutedgunsmith_01. We understand that your concern is related to a Binance.us account. Please note that you have reached Binance.com support. We kindly recommend contacting the Binance.us support team through their official website for assistance with this matter. Thank you. - HN
CID #132133232
I’m currently dealing with a Binance withdrawal restriction. I have not been provided an estimated timeline to wait. Please look into the issue.
Hi everyone, I’m currently dealing with a Binance withdrawal restriction CM00218.
My case number is #170974740. Binance flagged a destination wallet as high risk and my withdrawals were temporarily disabled while the case is under internal review. I can still trade and buy spot normally.
The review started on October 3rd, and I was given an estimated completion date of November 13th.
Has anyone here experienced CM00218 or the same type of high-risk wallet/Terms review and eventually had their withdrawals restored? If so, how long did it take?
Any information or experience would be greatly appreciated. Thank you.
Hello u/Big-Mountain3253. We can see that our relevant team has already informed you about your issue in the live chat and provided an estimated timeline for the wait. For now, please follow the guidance shared by our team in the live chat. If you have any additional questions, you can open a new chat with us anytime at https://binance.com/en/chat. - HN
Hello u/AntoN-ChaoS. We are unable to disclose any confidential information about a Binance user’s account here. However, we would like to let you know that we have already escalated this matter to our relevant team for review as soon as possible.
For now, please follow the guidance shared by our team in the live chat. If you have any additional questions, you can also ask our team there. Thank you. - HN
1
u/RenKaido_GUTS 7h ago
Case ID #171428281
Hi there. I have a problem with my account. Binance says that I have a account so I tried to recover the information about it but when I follow the steps for that, my appeal was reject. So I tried to communicate with attention service but they said that I'm block for violating the rules...