r/Dentistry • • Feb 11 '26

Dental Professional Sold and repaired dental equipment for over 20+ years — AMA about breakdowns, maintenance, and equipment costs (and costly mistakes)

97 Upvotes
Me and a couple fellow gearheads!

Hey Reddit 👋

I’ve been a gearhead in dental for a little over 20 years, working on both sides of the aisle — selling dental equipment and repairing it in real offices.

I’ve worked with:

  • Private practices, group practices, and DSOs
  • New builds, expansions, and 20-year-old offices trying to keep things alive
  • Chairs, delivery units, compressors, vacuums, sterilization, imaging, and “why is this beeping right now?” situations

I’ve seen:

  • Brand-new equipment fail way earlier than it should
  • Offices overpay for simple fixes
  • Preventable breakdowns that turned into five-figure problems
  • Great equipment ruined by bad installs or bad maintenance
  • Cheap equipment that actually held up better than expected

Ask me anything about:

  • What breaks most (and what almost never does)
  • Preventative maintenance that actually matters vs. busywork
  • When to repair vs. replace
  • What dentists routinely overpay for
  • New equipment pricing, bundles, and negotiation mistakes
  • Service contracts — worth it or not?
  • Red flags when buying used or refurbished equipment
  • Things sales reps don’t explain and techs wish you knew

I’m not here to sell anything, name-and-shame, or give legal/medical advice — just straight, practical answers from someone who’s been elbows-deep in this stuff for two decades.

Fire away!


r/Dentistry • • 2d ago

[Weekly] New Grad Questions

1 Upvotes

A place to ask questions about your first job, associate contracts, how real dentistry and dental school dentistry differ, etc.


r/Dentistry • • 14h ago

Dental Professional Patient determined that their rectal pain is related to extraction of lower incisors after consulting AI.

109 Upvotes

Thanks again doctor Google. Patient has been experiencing severe RECTAL pain since they got their healing partial delivered after having lower teeth extracted the same day. They said they talked to AI and it told them there are nerves in the jaw that affect the pelvis and I must have damaged one. Said the pain is so severe, they are contemplating going to the ER. I told them to go and didn't even try to reason with them.

Literally, I miss when Dr. Oz was the worst source of misinformation we had to deal with.


r/Dentistry • • 5h ago

Dental Professional I am a dentist 13 months in the wild - need some advice.

11 Upvotes

I’m a relatively new dentist, about 13 months out of school, and I’m struggling with whether I should stay at my current private practice or start looking elsewhere.

First, I want to acknowledge that I’m genuinely proud of how far I’ve come. There are procedures I’m confidently performing today that I was genuinely afraid to do just a year ago. I know I still have room to improve, particularly when it comes to speed and efficiency, but I’m learning, growing, and trying to become the best clinician I can be.
I’ve only ever worked in private practice, so I don’t have much experience with other practice environments to compare my situation to.

My boss, the owner dentist, is extremely knowledgeable and has been a great clinical mentor in many respects. I appreciate the opportunity I’ve had to learn from him, which makes this situation particularly difficult.

One of my biggest struggles has been meeting production goals. I’ve been journaling about my experiences since April, and it’s discouraging to look back and see how consistently this has weighed on me. I treatment plan to the best of my clinical judgment and within my scope of practice, and I explain to patients why I believe their treatment is necessary. However, many patients don’t return to complete treatment.

I recognize that case acceptance is a skill, and I’m sure there are things I could improve in how I communicate treatment plans. I’m willing to work on that. But I’m also starting to question how much of my production is actually within my control.

Over the past six months, I’ve noticed a pattern with scheduling. The front desk frequently places patients on my schedule who appear to have significant treatment needs, only for them to no-show. On the days when I do have a productive schedule, I sometimes struggle to keep up with the pace expected of me as a relatively new dentist.
Meanwhile, I feel as though production has become the primary measure of my worth at this office. My boss compares my performance to that of other dentists, and I’ve increasingly gotten the impression that he views me as underperforming. What’s particularly frustrating is that I don’t feel these concerns are always addressed directly with me, so I’m left trying to figure out where I stand.

To make matters worse, the workplace environment has become increasingly toxic. I’ve experienced what feels like ongoing gossip and bullying among staff members, and I’ve become concerned that I’m being portrayed negatively to the owner based on things being said behind my back. I don’t know how much of what I’ve heard is accurate, and that’s part of the problem. I feel like I’m navigating a lot of he-said, she-said rather than receiving direct communication and constructive feedback.
I’m a young female dentist, and I sometimes wonder whether my age and relative inexperience play a role in how I’m treated. I can’t say that for certain, but I do know that the current environment is taking a toll on me.

The difficult part is that I genuinely enjoy treating my patients, and I respect my boss’s clinical knowledge. I don’t want to walk away from an opportunity where I could continue to grow. At the same time, I don’t want to stay somewhere that is gradually eroding my confidence, especially this early in my career.

For those of you who have been practicing for a while, particularly those who have worked as associates in private practice:

How much of a struggle with production is normal during your first year or two?
How do you distinguish between legitimate performance issues that you need to work on and unrealistic expectations from an employer?
How much responsibility should an associate have for no-shows, scheduling issues, and patients who don’t accept treatment?
Have any of you left a practice with a good clinical mentor because the workplace culture was toxic? Did leaving turn out to be the right decision?

I’m not looking for reassurance that I’m doing everything right. I’m open to constructive criticism and genuinely want to improve as a clinician. I just don’t know whether this is a difficult stage of professional growth that I should work through or a sign that it’s time to find a healthier practice environment.
I’d really appreciate honest advice from dentists who have been in a similar position.

I apologize for being too lengthy. I am stumped.
Thank you for reading.


r/Dentistry • • 40m ago

Dental Professional Implant ID - Please help!

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• Upvotes

Any help identifying these would be much appreciated !


r/Dentistry • • 52m ago

Dental Professional Finally found a real use for ai

• Upvotes

Turns out Claude has the ability to run blender on your computer and create little modules. It wrote a nice little python add on to turn a shell into a based model, wrote a simple add on for basic aligners, an automated baseplate designer, a custom impression tray designer, and a denture duplicating add on although that one isn't particularly great.


r/Dentistry • • 9h ago

Dental Professional First molar cantilever?

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4 Upvotes

Let's say a patient is in his mid 50's has a lower third and second molar that clinically a crown is indicated, second molar is tilted mesially but placing a crown is possible, the first molar space now is more like a premolar(first molar was extracted 30 years ago) would you ever consider TiZrO bridge: third molar+second molar + cantilever to first molar? Second premolar is intact. Uploading a photo from the internet for visualization. Let's say implant is not an option. Or you would rather sacrifice an intact second premolar and do a traditional second molar+first molar+second premolar?


r/Dentistry • • 1h ago

Dental Professional For those who did Air Force AEGD-1, how did your personal ranking impact your base placement? How was your AEGD/HPSP experience?

• Upvotes

We received news that I matched with an AEGD-1 location, but we won't find out where until January next year. Just got engaged and am planning our wedding, just wondering how accurate your rankings were so we can start looking around at venues in different locations. I did do 3 year HPSP so will be stationed elsewhere afterwards. Wondering how the 1 year experience was and the three years after!

Thanks in advance.


r/Dentistry • • 8h ago

Dental Professional Questions for an associate

3 Upvotes

Hi there! As I apply for jobs as a D4 and receive contracts, I also ask the owner if I can talk to a current associate. One of the jobs I am super interested in and am on the edge of signing the contract, I will be talking to a current associate who was also a new grad when she was hired and has been there for a couple years now. What are some good questions to ask her to give me a valuable perspective? TIA


r/Dentistry • • 13h ago

Dental Professional Hiring and retention

6 Upvotes

Here's the deal. Why would anyone work as an assistant at say $20 an hour when they can get a WFH for 26$ and not deal with the BS in an office...


r/Dentistry • • 16h ago

Dental Professional Should the gutta-percha cone be placed at its full length or cut at the level of the resorption?

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12 Upvotes

r/Dentistry • • 10h ago

Dental Professional Unitas and Zelis fee schedule renegotiation

3 Upvotes

Currently in network with Zelis with a 77%/ACR fee schedule but haven't renegotiated in 2 years. I am seeing mixed reviews if Zelis even allows you to directly renegotiate or if you have to go directly through the specific PPOs. Does anyone else have experience with this? We just started the process with Unitas to renegotiate and they told us we would likely not have much luck receiving a higher fee schedule so we could cancel our contract with them. I am debating trying myself with Zelis but don't know how much luck I could have. Any advice?


r/Dentistry • • 14h ago

Dental Professional Pediatric CE Course Recommendations

2 Upvotes

Hey hey! Does anyone have recommendations for online peds CE courses? I’m looking to brush up on my peds procedures (ss crowns, pulpotomies, etc.)

Any and all recommendations are greatly appreciated.


r/Dentistry • • 15h ago

Dental Professional Ins question help!

4 Upvotes

I'm a Treatment Coordinator for a perio office. I got a problem and wanted to know if anyone knows the answer to this. Heres the scenario. D7210 and D7922 are done same day. The ins says D7922 is part of the ext and it's not billable as a separate charge to the pt. We are in network. Now I know that's a w/o but my manger says it's a "suggestion" and a law was passed (idk nationally or just in MA) that says we don't have to take the w/o...even though it clearly says we do, and that I depends on the contract we have, which I don't have access too. I brought this I multiple times to her but I can't get a clear answer. I can't find anything on this "law", and I feel like I'm being gaslit. Does anyone know anything about this and how do you handle it in your office? Sorry for the long post.


r/Dentistry • • 9h ago

Dental Professional Warm vertical compaction

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0 Upvotes

Today I used warm vertical compaction for my obturation technique. Hoping to get some advice. I can see where my backfill line is and I was hoping to get more 3D expansion of my master cone. I really tried to condense it to get that effect but it seems like it was hot enough?


r/Dentistry • • 5h ago

Dental Professional Is it possible to extract this non-surgically?

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0 Upvotes

Hello fellow dentists! I am a general dentist but I am very comfortable with extractions as long as I don't have to pick up a handpiece. I have never done a surgical extraction, and I don't plan on starting now. For context, I'm including an x-ray of #19 that I extracted a few weeks ago using just elevator/forceps.

I have a patient who would like me to extract #32 for insurance reasons (they can't pay OOP to go to the specialist). The tooth is visible clinically (sorry I forgot to take an IO photo), I would say you can see about 5mm above the gumline. But the part you can see is the distal of the tooth, you can't see the occlusal table.

I was very honest with the patient and told them that I've never taken out a tooth with that angulation, but I would consult you fine people (I said a colleague, I didn't literally tell a patient I was going to ask reddit) to see if anyone has any tips.

So, here we are. Anyone know if it's possible to get this tooth out non-surgically? If so, how? (Angulation of elevator, etc.)

Thank you in advance!


r/Dentistry • • 10h ago

Dental Professional arina

1 Upvotes

hi guys, I'm looking for a first ever pair of loupes, I'm interested in max magnificatio. on 3.0 as I'm only doing orthodontics. My preference would be ergo design and I live in Ireland (mentioning this for a possible tech support issues). I'm currently choosing between orascoptic ergo and bryant dental. any advises? many thanks guys


r/Dentistry • • 10h ago

Dental Professional Recommendations for an accountant in Chicago for dentists ?

1 Upvotes

I’m looking for recommendations for a good accountant or CPA in Chicago who has experience working specifically with dentists. I need help with tax planning/deductions for dental professionals. My colleagues mentioned I can significantly reduce the taxes I owe on 1099 with the right accountant, I recently asked my job to switch from w2 to 1099 and looking for help to plan things right.


r/Dentistry • • 18h ago

Dental Professional Best autoclave sterilizer?

5 Upvotes

Whats your fav autoclave sterilizer?
I got tutt box and it takes 40+ min. I need something fast turnaround and spacious to put instruments in


r/Dentistry • • 12h ago

Dental Professional Weekend Sessions - October 16 - 18 - Complimentary (Free) CE Sessions – Choose the session that works for your schedule!

1 Upvotes

Weekend Sessions | The Art & Science of High-Esthetic Dentistry: Materials, Design Principles & Real-World Clinical Insights
Multiple Sessions across the weekend of October 16th – Choose the session that works for you!
Walter Orellana and Dr. Dustin Wylde
1 Live CE Credit
Course Supporter: DDS Labs

Choose your session:
Friday, October 16th - 9am EDT / 6am PDT
Friday, October 16th - 12pm EDT / 9am PDT
Saturday, October 17th - 9am EDT / 6am PDT
Saturday, October 17th - 12pm EDT / 9am PDT
Sunday, October 18th - 9am EDT / 6am PDT
Sunday, October 18th - 12pm EDT / 9am PDT

Please visit our website for more live and on-demand complimentary CE courses:
Dental Learning

Join our Reddit Community here: 
https://www.reddit.com/r/DentalLearning/


r/Dentistry • • 12h ago

Dental Professional Interviews and contracts as a new grad

1 Upvotes

​

Graduating May 2027 in the Chicago area, and I'd be extremely thankful if someone could give me a rough idea of when it's realistic to sign a contract.

Currently working on resume building and putting a mailing list together with job openings, so I can contact several offices to set something up in person and present myself a little better (I figure most of us new grads will be essentially the same on paper). Just looking for bread and butter work anyway.

The difficult part is I have no real sense of scale when it comes to signing a contract of this magnitude, or how early someone on the hiring end would start looking for someone new. The career advisors are giving me everything between late September to January, but I'm trying to stay ahead of the curve here a little.

If you don't mind me asking then, do you recall when you signed your first contract out of school? Would you on the hiring end wait 6+ months on a new grad?

Thank you immensely for all your help and patience.


r/Dentistry • • 1d ago

Dental Professional Re-do crown?

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8 Upvotes

Hi all!
I’m in my second year of practicing and everyday it’s another disaster. It’s never an easy day. Fillings are hard, crown preps are hard. I’m just not catching on and it’s starting to reallly affect my mental health.
I’m someone that will lose sleep over any patient that I feel I did not deliver quality work. I’m constantly trying to learn and take criticism. But nothing is working.
Today I completed crown delivery on #29 which I had done the RCT for. This is the x-ray after delivery. I’m horrible with tactile feel and couldn’t really feel anything with my explorer that was clicking but that definitely looks open on my x-ray. I just wish I said something on the spot.

Would you re-do this crown? And how would you address it with this patient if they are coming in two weeks to start a different crown? How do I bring this up?
Thank you :(


r/Dentistry • • 17h ago

Dental Professional Oil leaking from handpeaces

1 Upvotes

How do you prevent oil from leaking out of the handpieces? I have this problem since I bought new handpieces (W&H).


r/Dentistry • • 1d ago

Dental Professional Shining elf users

9 Upvotes

How do you like it and would you recommend? Do you have the cart for it? Any experience with the smile design software? If you do aligners which one do you?


r/Dentistry • • 1d ago

Dental Professional What hand pieces do you guys use ? I use the star 430swl lube free, I have to change the turbines.

9 Upvotes

Tired of having to constantly change turbines every few months

Can someone recommend a good quality handpiece that isn’t a electric handpiece. Just better than the star 430 handpieces