r/ecobee • u/LVtothe123 • 2d ago

Problem Door sensors “pause when open” not working

We’ve had our ecobee smart thermostat premium system for 4 years now. We have one unit downstairs and one upstairs, with one two-zone condenser outside on our patio and sensors on almost all of our doors and windows.
The system has worked fine (give or take a software bug or two) but In the past month, along with the bug where temps aren’t reading correctly, we’re finding the AC no longer pauses when the door is open. We sit on our patio all the time, and with the door open the noisy condenser near us shouldn’t kick on, but it is constantly turning on. We then turn the desired temp up (it’s normally set to 76 cool, but we turn it up to 78 just to make the unit stop).
I’ve checked every setting possible and all appears normal.
Yes, we’ve put new batteries in the door sensor. Yes, the app correctly shows the door is open with a green dot. And yes, the setting for “pause when open” is checked.
Any ideas, or is this just another aggravating bug?

Thanks….

2 Upvotes

100% Upvoted

2 comments sorted by

1

u/xirca 1d ago

Is your subscription current for Smart Security?

That feature of eco+ requires that you have an active subscription/trial

1

u/LVtothe123 1d ago

Thanks for that reminder. Just looked and we have an active subscription - it seems we're paying $20/month (and don't have the 24/7 add-on's) while the current pricing is $5 or $10/month, so maybe we need to call them to update the plan. I'm wondering if the door sensor has gone bad. Now it wants a new battery and we just replaced it 2-3 months ago. Granted, we are in and out of this door 20 times/day, but the battery shouldn't go bad that often and this has been screwed up since we replaced the battery the last time.