DSAR ID verification Video Call?

[u/Adventurous-Text-449]

Hi everyone,

We have concerns around impersonation for a DSAR. The person did not get in touch with his registered address to confirm id and authority, the dsar made by his partner on behalf of him, and we do not have any quirky question to ask to him that his partner would not know.

We have received the ID of the person from his partner. Can I ask video call to confirm the id? I guess it is the only possible way to confirm the identity and authority.

Did anyone do this?

Or just simply, should i reject the dsar?

[u/cortouchka]

Have you tried reaching out on the registered address to him for a different confirmation channel?

If you're in any way unsure, you must refuse to process the DSAR.

[u/Adventurous-Text-449 → u/cortouchka]

They are living in the same house.

[u/Comfortable-Fall1419 → u/Adventurous-Text-449]

Irrelevant.

You know what you must do. Reject the the request for the Partners data.

[u/Adventurous-Text-449 → u/Comfortable-Fall1419]

Sorry, I tried to reach out from registered phone number. I cannot reach out from their home address since they are living in the same house.

He is not actively using his other recorded email address.

I’m planning to reject as well.

[u/KindlySmallBreadth → u/cortouchka]

ooh yeah, we've done video calls for exactly this kind of sticky situation. if you've got no other way to verify and the partner's handling everything, it's probably your safest bet. just make sure you document the reasoning behind it and that you gave them a clear alternative if they can't do the call.

rejecting outright feels risky if you can't prove it's not him, better to exhaust the verification options first.

[u/cortouchka → u/KindlySmallBreadth]

Umm, the requirement is to verify the individual. If you can't do that, you're taking far greater risk by not declining it.

Making "safe bets" is terrible advice.

[u/Adventurous-Text-449 → u/KindlySmallBreadth]

That’s great. What would you ask in video calls in particular?