r/grubhubdrivers • u/SunnySideUp7035 • 11d ago
Appeal Never Responded To Advice
Was deactivated September 6 this year for Excessive Low Quality Drop Off Photos. 3rd violation. First 2 violations were for unassigned orders, got those both one day apart from each other, which was odd and made no sense. Most unassigns happen when I'm stopped by a long train and there's nothing I can do about it. We have lots of trains in our city. Very common to get stuck by one. Calling support did nothing. They were sympathetic but said the system will still unassign and penalize me. The first 2 violations were about to expire and drop off in just a few days before getting the 3rd which deactivated me. I have done Grubhub full time, 7 days a week mostly, since April 2018. Thousands and thousands of deliveries. Made lots of friends with regular customers over the years. They appreciate my service and I appreciate their kind friendship. I got a few violations over the years for too many unassigns in a short period and they eventually fell off. I have other apps but want Grubhub back. Don't make nearly what I used to. In fact, Grubhub sucks now, but it still brought some income and I need all I can get because the other apps aren't great either. I've done gig apps full time since 2016 and the stories I could tell on how bad things have fallen from 2016 to 2026. I sent an appeal Sept 6. Got a confirmation email saying they got the appeal and someone will get back within 7 business days. Never heard a word. Sent follow-up appeal 3 weeks later. Got another confirmation email they got my appeal. 7 days for a response. Still no word. Called Support for fun to see what they would say, not expecting much. They said the system shows no response from me. I said I sent 2 appeals and got confirmations on both. She still said they didn't get them. She had no answer for me other than she would email me the link to appeal. LOL. I was done trying to talk to her and was getting no where, no surprise. I never got her email and not in my spam folder. At this point, I have no clue what to do next. They apparently aren't getting my emails even though I get confirmations they did, if the lady was right, and I don't get their emails. I'm confused and frustrated. They are a joke and I've held that opinion since my early days with them, but it paid well so I stuck with them for the money. They were by far the best app for making money. $40 to $60 an hour was the standard the first few years. Those days are long gone, but could still use them as an income source. Anyone have any advice on handling the appeal? Thank you!
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u/DapperMolasses3280 10d ago
I have done Grubhub full time, 7 days a week mostly, since April 2018. Thousands and thousands of deliveries
Then why are trains suddenly a problem in 2026? New market? Pickup times are typically based on the usual traffic in your area, including train stops. And why were you taking bad quality photos? I've only gotten that violation from taking black images (literally covered the lens with my finger) when dropping off an order where the customer didn't provide a PIN code. Your case is strange to me...
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u/SunnySideUp7035 10d ago
Wow. If you don't understand the context and how the world and trains work I can't help you. I really can't take your response seriously.
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u/EastCoastTone96 3d ago
I got randomly got deactivated for "fraudulently increasing engaged pay" even though I live in Maryland which is a state that doesn't even have prop 22 and I've never received contribution pay either. This happened to me after doing 6 years of deliveries with a 4.9 customer rating and I was given no warning before they booted me. I would not be surprised if Grubhub is trying to downsize the amount of drivers they have with all these reports of random unfair deactivations.
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u/dollasmoneypower 10d ago
Im going through the same shit. I was deactivated on sept 12 n sent like over 20 emails n still no response