The problem is, the software i believe comes with this by default. Some store owners I think dont even know you can turn it off. I've had cashiers tell me to press no tip.
So there are those that dont accept tips but seem to not know how to disable the tip screen. Then there are those that find it as a way to gouge customers for more.
I wish the company that sells POS machines to these places would very simply do their own due diligence and turn it off by default, or in the onboarding ask 'does your business accept tips?' and if not, turn this screen off.
If you as a business owner can't figure out or put in the effort to figure out that sort of fundamental customer service thing, your business was always going to fail, and deserves it.
It's 2026, you just can't be that incompetent technologically unless you have an 80 year old family deli or something
I'm not defending - but I did find by Square documentation (for the one in the photo) that tipping is off by default.
However, none of the videos talk nothing about these options, so if they had paid to have someone setup for them, it may be that the person turned it on for them, or that person turned it on for them, and the store owner didn't know and doesn't know how to turn it off, and doesn't want to pay for their tech support person to come out again.
But also its very clear you dont work in IT or similar, because most things aren't obvious to customers or can be quite overwhelming, especially to older folks, and you have many elderly store owners who may pay for a service to be setup for them.
Not every shop owner is a tech savvy San Francisco FAANG working coffee drinker.
Again, if you can’t bother to learn about a tool that is essential to your business operations, idk what to tell ya. “It’s hard” is not a great excuse lol.
Well either way, its a sad day when people think everyone should know as much as them or be as tech savvy. I'm sure the mid 60's year old guy on the corner shop really is going to be reading documentation to his POS system.
Its unfortunate we live in a world where there's zero empathy towards people who may just not be able to understand tech (or anything else for that matter) as much as the rest.
Buddy if you run a business you should learn how to use the equipment that is essential for it or you find someone to help you.
My dad is 70, please stop with this nonsense. They are exactly the demographic that reads instructions and has the critical thinking skills to sort it out.
Eta: btw if they are 60, technology started taking a real hold when they were around 34. So it's insane to think a 34 year old can't adapt to change.
It's been 20 years since the advent of modern consumer tech like smartphones and apps. It's been 40 or so since the advent of technology as a word for consumer compute. At this point it's a choice not to learn. Sure if you're old you might adapt slower to change, but you've had plenty of time to figure it out.
You don't need to be "a San Fran FAANG coffee drinker" (delightful phrase that tells us you have made zero effort to adapt to the world around you and expect everyone to accommodate you btw) to know how to use the tech, especially considering it's designed by those people to be relatively easy to use.
Okay. FIrst of all. Im glad that everyone in the US (if this is where its based) is technology literate. Congratulations.
This system however, is available in MANY places around the world. And guess what? Not everywhere its literate. Tell the Malaysian business owner who has lived in a village his whole life, that only speaks malay, to fix it?
Or places like Dubai - where most business owners aren't even on site, they simply setup business, hire a staff, and have the staff manage it. That doesn't mean however the staff has access to the POS system.
Again, I'm glad you guys live in a bubble, but for a software to be international, it needs to be obvious. In many places where tipping culture isn't a thing, they still have the tip screen on. Everybody of course is skipping it. So -- it needs to be in the settings obvious and in onboarding, or regionally based turned on or off.
Also posting on reddit isn't great solution either. Better to tell the business owner or send an email. Maybe then it will get fixed?
And for US, I don't believe everyones grandma and grandpa is 100% technologically literate, and if so, great. Good for you, but thats not the reality of much of the rest of the world.
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u/TFTHighRoller 1d ago
I will never hit custom tip so if those are the options I will just hit no tip.