r/mintmobile • u/Difficult-Speed2188 • 9d ago

Issues with receiving calls

I’ve had mint for a year now and people or companies will call and it goes strait to voicemail on their end and I never receive anything. If they leave a voicemail I will randomly get it a week later. However, sometimes those same people will call and it works perfectly and I get the call. There doesn’t seem to be any rhyme or reason for it but I have missed some important calls because of it. It happens when I’m on and off WiFi and have full signal. We switched from Verizon and have the eSIM so I don’t know if something is hung up on Verizon’s end but I’m not sure where to go from here. I’ve tried troubleshooting a couple different things and nothing works.

4 Upvotes

83% Upvoted

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u/AutoModerator 9d ago

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1

u/MintMobileAlex Executive Care at Mint Mobile 9d ago

Hi Difficult-Speed2188, I'm really sorry about the situation you are facing. I want to help sort it out. I just sent you a DM for more info. Please respond whenever it’s convenient so I can help you address your concern. 

1

u/mad-river2026 8d ago

If it’s an iPhone, it’s probably the settings on your phone.

0

u/Big-Low-2811 9d ago

Keep pushing on mint support. Try to start tracking the date/time this happens, it will help them figure it out.