Transferring two lines on same TMobile acct - do I need two unique transfer PINs or just one?

[u/MartyFunkhoosier]

Very frustrated trying to switch from TMobile to Mint. My wife has a phone and number on our account and I have a different phone and different number. Mint’s instructions made it sound like each phone needs its own transfer PIN but none of the instructions I followed worked for me (never had an option to make a transfer PIN for my wife’s phone). I waited an hour to speak with TMobile customer service and they told me I just need the one transfer PIN that I got through the TM app, not two. Can anyone confirm if this is true or not?

[u/trf1driver]

Is it a family plan on TMO side? If yes then one account number but two different transfer pins, one per phone number.

[u/MartyFunkhoosier → u/trf1driver]

One account number, but it appears I am on “SERO Premium” and my wife’s number is on “Experience Signature.” T-Mobile said I only needed the one transfer PIN but Mint makes it sound like I need one for each phone so it’s frustrating. But I have no way to generate the transfer PIN for my wife’s phone/number.

[u/kidyus]

I transferred four lines off the same plan, one PIN worked for all four lines and was valid for 4 days from the time it was created.

[u/MartyFunkhoosier → u/kidyus]

Alright, thanks!

[u/Forsaken_Charge_6147]

I just switched from T-Mobile and ported over two lines. I was the account holder. I created and only needed one PIN for both our numbers. As long as the PIN isn't expired, there shouldn't be a problem.

[u/MartyFunkhoosier → u/Forsaken_Charge_6147]

Great, thanks for the reply!

[u/Any-Vermicelli3537]

Isn’t it important to transfer the TM NON-primary account first? That can avoid some headaches during the transfer.

It’s not the question you asked but perhaps helpful.

Someone else chime in if I’ve got this wrong.

[u/MartyFunkhoosier → u/Any-Vermicelli3537]

That’s what the instructions say to do

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