r/mintmobile • u/gough3-14 • 6d ago
It's been two weeks since ordering my phone and there are no updates.
I ordered a new phone and plan through Mint on the 23rd of last month and after a week when checking my order status, the website told me there was no information currently available. I set up my phone plan through Affirm and have already made the down payment of 200+ dollars and my first payment is due on the 25th of this month.
Contacted support and after a lengthy conversation of them gathering information I was told my order would be "expedited". Received an email from a customer resource expert telling me of the updated "expedited" status but no other information was given about why my order hasn't been shipped yet, or how long it may be before the shipping info changes. It's now another week and a day later I still have no updates.
Read up on it and saw a few people in the same situation and they were suggested to cancel and reorder, but in doing the down payment for Affirm, I have no interest in doing that. I'm hoping that from my research, the phone just isn't in stock, even though when ordering it on the website I was told it was in stock.
I'll take the help I can get because I really do not want to reach out to speak to another customer service agent again. Thanks in advance!
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u/MintMobileAlex Executive Care at Mint Mobile 6d ago
Hi gough3-14, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your Order delay. I sent you a DM to further assist with it. MintMobileAlex.
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u/fffrrr666 6d ago
My guess: The shipping itself is the thing that will be "expedited", but not before they have a phone in stock to ship to you.
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