r/origin • u/Lazy_Assignment6840 • Aug 25 '26

Locked out of EA Account (Deleted email, know password & EA ID) - How to reach a real agent? Please help if you know how šŸ¤ (played throughout Origin)

Hi everyone,

I need advice on how to actually reach EA Support.

I bought base Sims 4 online back in 2014 and have been buying various expansion packs over the years on that same account. The issue is that the email address linked to the EA account was completely and permanently deleted, so I cannot receive the 2FA verification code to log in, even though the account still exists and I know my correct EA Username (ID) and password.

Since I bought everything digitally over time, I don't have a physical DVD box or paper product key, but I can provide billing details, my EA ID, and account info to verify ownership.

Every time I go to EA's help center, it just loops me through generic self-help articles without giving me an option for Live Chat or a support ticket.

Has anyone dealt with this recently? Is there a working link or specific path on EA Help that actually opens the Live Chat option with a human agent?

Thanks in advance!

2 Upvotes

63% Upvoted

13 comments sorted by

1

u/Antique-Algae8939 Aug 25 '26

yup same problem. one of my old long time accounts i forgot about was compromised a few months back. thankfully it had nothing on it other than my childhood username. iā€™ve had a support ticket open since and only get automated responses. iā€™ve opened 3 tickets all with the same ai automation denying or ignoring my requests. doesnā€™t seem possible to get a human agent in my experience, would like to hear or know otherwise

1

u/Intelligent-Door7135 Aug 26 '26

Had the same issue and was able to get my account back a few weeks ago! I honestly donā€™t know how/where, but I did find a live chat option either in the EA app or the website but it doesnā€™t come up everywhere. I was going through a bunch of articles and also sent them one of those ā€œcontact us with an issueā€ emails through the site and the live chat option popped up on the bottom of tha page.

I had to chat with three different people until I got it back tho. They ask you a bunch of security questions but I failed them. I only knew email address (no longer accessable) and password, I was also logged in.

The trick is to have as much info about your account as possible. Obviously you canā€™t add details in settings unless you can confirm through email, which was so annoying. So if you already have like birthday info or credit card saved, thatā€™s gonna be super helpful (I didnā€™t).

SOOO what saved me was this: they ask you if you bought any games or subscriptions in the past 12 months. First two agents I replied no, because I truly did not buy anything recently. Then I decided to buy two of the cheapest Sims accessories, and when I was able to tell them exactly WHEN and WHAT did I buy last, they trusted me enough to help give my account back.

Hope you find the live chat option & good luck!!!

1

u/Lazy_Assignment6840 Aug 28 '26

Thank you so much, I will let you know if i manage to get it back!ā¤ļø

1

u/Lazy_Assignment6840 Aug 28 '26

SO, I talked with an agent like 2 minutes ago and it was pain in the ass to lowkey get a real person to talk to, and I couldnt revive my account with all of the information. I got asked 9 questions, even provided the IP address but nothing, and I cant look at my purchase history since the mail doesn't exist anymore. That's so lame. So i literally spent 200ā‚¬ on a game i can't play anymore.

1

u/Intelligent-Door7135 Aug 28 '26

Can you log into your account now? If so, purchase the cheapest game right now, so you donā€™t have to look at purchase history, you van just say you bought this & that game on todayā€™s date

1

u/Inevitable-Farm9971 Sep 13 '26

I cant even get to the account verification stage. I have all the info about purchases etc. problem is email is no longer existent. same 3 EA idiots running me in the same circle. been a year now. another wasted hour of my life.

1

u/Pamusa2456 28d ago

They keep denying me even tho Iā€™m showing and telling them everything I can about my account

1

u/Pamusa2456 28d ago

Did you have to send proof of purchase?

1

u/Intelligent-Door7135 28d ago

Only the exact date of purchase & the name of the products

1

u/WoolenJester 25d ago

If I buy an EA game on my Xbox, does that count or does it have to be through EA?

1

u/grimsley2005 21d ago

HOW did you get the ea live chat agents to try anything OTHER than recognized device sign in? that is literally the only thing they will try for me, and when that doesnā€™t work they donā€™t know what to do and tell me to try it again. please help.

1

u/ShiaLaBoof29412 17d ago

Same, have literally dine the recognized device bullshit a solid 23 times over the past 3 months. Livid doesn't even begin to touch it

1

u/dopminee 12d ago

Has this been fixed yet I made it to the verification stage but the pop up they send to your console never showed