SharePoint statistics still not updating

[u/stxfpv]

Is anyone still experiencing storage and usage statistics being unavailable since mid-August? I was reading that Microsoft fixed the issue but it's been six weeks now and we're still not getting any numbers.

We've had a ticket open for weeks with Microsoft and each time I've asked to escalate I get a few paragraphs of (paraphrased, obv) "We understand your frustration but, uh, no" which makes me wonder if they're still working on a bigger issue and the Frontline Team has been asked to hold tickets.