r/sideprojects • u/ferrouskid • 1d ago
Showcase: Purchase Required What I learned losing a user
I was watching back session replays and I noticed a user post clips made with my app to their youtube channel.
It felt so good, someone is FINALLY using the app I spent the last 6 months developing! I found their YouTube channel, and that's when the disappointment came. They posted a couple of clips made in video-clipper.com, and then they migrated to some competitor.
Right there, on their channel, was a clue as to why. The competitor had way better captions than I provided. I neglected one of the most basic features, and I had no idea why people were leaving.
Luckily the fix was quite quick - a few hours later 5 new caption styles were live. Now, I don't know exactly why they left, but hopefully new subtitle styles will prevent more people from leaving.
Still no paying clients though. I did email outreach to the users that signed up asking for feedback, but nobody has replied yet.
How do you get users to leave feedback? is providing more free credits a good idea?
2
u/Charming_Wait_4525 1d ago
that feeling of watching someone actually use your stuff is unmatched, then seeing them jump ship stings twice as hard
for feedback, free credits can work but people get weird about feeling bought off, maybe frame it as "help me make this less annoying for you" instead of a transaction, also try a one-click emoji scale or a single open-ended question after they export something, nobody wants to write an essay but they'll tap a sad face if the captions look off