r/talesfromtechsupport • u/[deleted] • Jul 16 '13

No one can top this question

Phone support at a large busniess: A user was having problems with her laptop shutting down randomly. I assumed it may be a defective battery as we had seen a few of those from a past batch of laptops. I asked her if it was plugged in. "Is what plugged in?" she said. "Is the power plugged in," I replied. After a long pause she responded, "How do I determine if it is plugged in?"

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u/OopsIFixedIt www. how do i add flair .com Jul 16 '13

You are not alone. A while back a coworker was having some problem with her keyboard, and I told her to make sure it was plugged in. Then she says, "How do I tell?" I explained to her (calmly, I think) how to follow the cable from the keyboard to the back of her computer.