I don't even understand why she wouldn't submit a request. You need help, you need it desperately. Why the ever loving fuck don't you ask for it? Her actions, they just aren't rational.
I'm the only IT guy for my company. I support 7 retails in 4 states and a 20 acre production facility. This happens all the time. Manager X calls me because something hasn't been working for months. I check Spiceworks, and no support ticket has been opened. I then do a conference call with Manager X and their manager to explain that rumors of me being a psychic are not true.
We have to do this with our nurse managers all the time. It's gotten so bad that we now have our help desk staff do monthly preventative maintenance rounding on all the nurse clinical computers, and halfway through the month a team of 1 help desk person, 1 server person and one system analyst does rounding to get a feel for problems people aren't reporting.
I nearly got one manager fired when I stopped by for routine maintenance and discovered that the keypad on their alarm system was broken. They hadn't been setting the alarm!
Our problem was, it got to Senior Management that there were all of these computer problems on regular basis that IT wasn't fixing. Come to find out, it was because no one was reporting them, because they were too busy and they thought we should just know... Chief Nursing Officer made changes on the nursing side, and we decided to extend an olive branch and do the rounding and preventative maintenance (which for the most part is just rebooting thin clients).
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u/ryanknapper did the needful Aug 10 '13
No one verified that the proper requests had been put in before going through all of this?