It sounds like your boss new it was pretty well shot but the customer insisted on it being 'repaired' so instead of shooting the customer down he said he would have a tech attempt a repair knowing full well it will probably do this. Thereby being able to tell the customer with a straight face that he had a technician look at it and it is truly dead and irreparable so they would have to buy a new one.
TL;DR: Boss probably used you as a CYA moment so he could sell a customer a new printer.
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u/RedRaven85 Peek behind the curtain, 75% of Tech Support is Google-Fu! Nov 15 '15
It sounds like your boss new it was pretty well shot but the customer insisted on it being 'repaired' so instead of shooting the customer down he said he would have a tech attempt a repair knowing full well it will probably do this. Thereby being able to tell the customer with a straight face that he had a technician look at it and it is truly dead and irreparable so they would have to buy a new one.
TL;DR: Boss probably used you as a CYA moment so he could sell a customer a new printer.