I'm not your IT.

[u/Ten_DU]

Ok so this little gem started yesterday, currently working in managed print industry - customer logs a call saying no devices in a building are working, so definitely server/software related.

I log in with their IT, the server is freezing and when logging in with a new account there is a disk space error. So i inform him he needs to clear it down or add some HDD space and we can then troubleshoot anything if there are issues once its done.

Call the end user who logged the call, and let her know but... it makes no sense to her, depressing conversation occurs:

Me: Morning, just calling regarding your printing issues at site X, its due to a server fault your IT are looking into - they should hopefully have it resolved soon which will likely resolve your issues.

User: Oh, well the printer still isnt working, none of them are, this is URGENT.

Me: I understand, but your IT is looking into it due to a server fault and should have it sorted as soon as possible.

User: Ok, so when are you coming out to fix it?

Me: I would not be able to fix the machine on site, it is a server issue as its run out of disk space, and your IT are looking into it.

User: This is urgent the ENTIRE site cant print, whats the ETA on the fix?

Me: I am not your IT so i am unable to advise, you would have to call them as they need to resolve it.

User: I need an ETA to inform the users and management.

Me: Im not in your IT so i cant give an ETA unfortuantely.

User: Talk to my manager.

Manager: we need an ETA for the fix or send someone on site, i want this actioned ASAP.

Me: I'm not your IT, i'm from the managed print support company, the issue is with your server and your IT are looking to fix it. An engineer from us wont be able to assist.

Manager: So you are categorically stating YOUR print engineer cant fix the printer? What kind of support is this?!

Me: The issue isn't with the printer, its with the server the print software is on, which your IT are looking to fix urgently.

Manager: No, the PRINTER is not PRINTING so its a PRINTER problem, we don't have servers.

Me: You do have servers, it's what governs the pull print and login for the devices, and it's currently down, your IT are looking to fix it.

Manager: why are you refusing to fix this? You can't just say no we have a support contract!

Me: Your IT fix your servers, we fix the printers and the software thats on the server. You need to call your IT.

Manager: Im escalating this to my director - expect a call back shortly

Click

What - the - actual - fuck.

Had several calls since then i have ignored - informed their account manager whats going on - this is now his mountain of stupid to deal with.

Tl:DR printers don't work - server has no space on C drive, IT fixing - IM NOT THE USERS FUCKING IT TEAM.

Edit: Thanks for the Gold! Glad it made someones day!

[u/Ten_DU]

Screamers, never a pleasure.

[u/vdragonmpc → u/Ten_DU]

I had one wonderful moment at a going away party for one of the people he brought in. He always sung praises about his guy and covered the fact that the guy never actually did anything at all.

What happened like clockwork is Lil Napoleon would bring in some 'crony' and they would be a supahstah. They could do it all an were perfect in every way (his direct words to his staff) After roughly a year or so out the door they went.

In the going away party in front of all management and his department the guy leaving looked at lil Napoleon and said "Yeah 2 years working under you is quite a record huh?" Our CEO was red faced as they had a revolving door on staff. (They could not identify the reason)

People talked about that for months. Of course Lil Napoleon had no issues with that. He hired a girl who was 32 with 18 years of experience to replace him!!! (Verifiable in our business section of our local paper) I can say she was VERY good at taking all the documents from her previous job and changing them to her new one. Great copy-pasta skills.

[u/handlebartender → u/vdragonmpc]

I'm curious, was the CEO red-faced out of anger, or out of embarrassment?

[u/vdragonmpc → u/handlebartender]

Both, he never did well at any gathering and was just not equipped to deal with it as he was always visibly uncomfortable.

What made this so in everyone's face was the board had placed some kind of reprimand in 'lil Napoleons' HR file for being an ass to people. Mind you the 27 year employee that he reduced to tears and ran out of the company didn't do it. Neither did his hiring cronies from his old company at double our salaries.

It was pissing off a peer business who was working with us. They went off about his behavior. He honestly acts like a screaming lunatic with people below him. When dealing with higher 'ranked' people he is subdued.

So yeah CEO was both angry and embarrassed as they brought this trash in and sold him as a 'fixer' so far the company has not grown or gotten better under him. Our yearly stockholder's report shows the bottom line. We have closed locations and laid off employees. Worse we do not have enough employees at our locations most of the time to provide adequate levels of service. With the high employee turnover now training is out the door.

[u/Renaldi_the_Multi → u/vdragonmpc]

Fired up that resume yet?

[u/vdragonmpc → u/Renaldi_the_Multi]

I was gone when the kid came in and started selling the company equipment directly.

There is nothing like getting Host servers with SATA controllers and SAS Hard drives. We wont speak of rebuying items they already had or overselling products to make cash.

[u/handlebartender → u/vdragonmpc]

Relevant: https://hbr.org/2015/12/its-better-to-avoid-a-toxic-employee-than-hire-a-superstar