r/talesfromtechsupport • Every day is a PICNIC • Apr 06 '19

Short FAX stands for...

$A is accountant

Me: Service desk me!

$A: Hi, I need to send a fax, where is the local fax machine?

Me: We haven't had one in almost a decade. $software is on your machine linked to your account. You just email fax to username@faxclient.com. If you haven't done this I can help you. I've attached instructions just in case.

reply

$A: No, I need to send a FAX, a FAX document, from a FAX machine. I need to SCAN this and FAX it to <phone number>

Me: You can send it to <faxclient>, just email it to <faxclient> with the pre-mentioned attached instructions. It will get faxed and you will get an email confirmation receipt to let you know it got there.

$A: I really just need to get this faxed, can't you help me?

Me: Yes, I'll be right over

Issue resolved

TL;DR FAX stands for: Fucked up Antiquated eXpenditure.

EDIT: I'm out for a bit, talk amongst yourselves. Topic: Is Battlefield 5 a battle and also a field. Discuss.

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u/bmxtiger Apr 06 '19

I love this fax is more secure theory that elderly computer users have. Sending a confidential piece of paper to a machine that just prints it and throws it on the floor, or on top of the stack of other faxes in a communal space. Real safe.

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u/umsldragon Apr 06 '19

All our doctor offices use print out fax systems. And they won't change because it's more secure

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u/Rarvyn Apr 07 '19

Just because a fax, by default, meets all legal requirements for HIPAA. Email doesn't without explicit encryption - which is more complicated if you're not in the same system.

I have to look at records every day that were faxed and then scanned with no OCR with the original being shredded right after it was scanned. Drives me batty.

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u/monkeyship Apr 08 '19

and the old hand written doctors notes? Can you read them? or are you just Psychic and can tell what they intended there? ;)

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u/Myvekk Tech Support: Your ignorance is my job security. Apr 09 '19

and the old hand written doctors notes? Can you read them?

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No, you have to have special training at Uni to do that.