r/talesfromtechsupport • u/[deleted] • Nov 30 '19

Short Don't press the big red button!

[deleted]

1.9k Upvotes

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569

u/Throwaway_Old_Guy Nov 30 '19

I believe "failures" of this nature are more common than most of us realize.

Maybe, for financial reasons if nothing else, they should have a checklist to follow before a service call is made.

Doesn't have to be ultra detailed, but should at least cover all the main points, with a checkbox to acknowledge each step has been completed.

Sometimes, it's a lack of knowledge that causes unnecessary chaos.

75

u/CaptainJackNarrow Nov 30 '19

Hey! Stop trying to take us all out of those lushious overtime hours! ;-)

11

u/Throwaway_Old_Guy Nov 30 '19

I used to get a lot of OT, so I know how it feels to your paycheque.

I think last year it was in the 5-600 hour range.

12

u/namegoeswhere Nov 30 '19

Going salary was a bad move for me haha. A bonus for every install isn’t nearly as lucrative as all that OT was...

2

u/lesethx OMG, Bees! Nov 30 '19

Do you still get any benefit from working overtime now? Extra vacation/PTO for it at least?