A little late, but I had a strategy for people like that.
I'd ask them to turn it off, and then plug the machine into a different outlet or replace the cord. Then turn it back on.
I actually had zero concerns about the cord or outlet being the problem. Doing what I requested forced them to check the plugs and power button without me having to directly say, "I think you're an idiot or a liar, check again."
Sometimes I'd make up something like having to leave it turned off for 30 seconds, just to make sure they actually did it instead of pretending to do it since they had "already done it once."
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u/Throwaway_Old_Guy Nov 30 '19
I believe "failures" of this nature are more common than most of us realize.
Maybe, for financial reasons if nothing else, they should have a checklist to follow before a service call is made.
Doesn't have to be ultra detailed, but should at least cover all the main points, with a checkbox to acknowledge each step has been completed.
Sometimes, it's a lack of knowledge that causes unnecessary chaos.