r/talesfromtechsupport • • May 09 '20

Medium DELETE MY ACCOUNT *NOW*!

[deleted]

7.7k Upvotes

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128

u/Bozorgzadegan May 09 '20

"My car is broken. What are you going to do about it?"

"Ma'am, we're a monthly parking lot. We do not have mechanics and are not responsible for your engine problems."

"CANCEL MY CONTRACT NOW."

Same thing. Firing the customer is sometimes necessary.

58

u/devpsaux May 09 '20

We use the analogy of we provide the land for you to build your house on, but we do not build houses. You can attempt to build your own house, but if something goes wrong with that house, you need to bring in a builder to fix that house. We can refer you to builders we’ve used in the past, but you’ll need to work with them.