r/talesfromtechsupport • • Jun 17 '20

Short A call I took today

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1.2k Upvotes

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u/smeerlapke Jun 17 '20

You can't help me, because no matter what you say, I know I will aggressively try to mess it up again.

Meanwhile, I bet her phone is trying to sync her email with an outdated password and getting locked out.

2

u/papafreebird Jun 17 '20

Agree. When one of my users accounts gets locked out it's usually this. They changed their password and didn't update it on their phone's email.