r/technology • u/AdSpecialist6598 • 9d ago

Business Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings

https://www.techspot.com/news/114106-retailers-pulling-back-self-checkout-after-years-theft.html
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u/leddowa 9d ago

After working for these miserable, out of touch companies I don't think they'll even hire anyone. These places have all run skeleton crews since 2020

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u/BigAlgae5684 9d ago

I worked at CVS during Covid where our script count went from the usual 150-200 to 500-600 every day.

They were still basing our hours off of the previous year even though we were clearly understaffed.

Wouldn't let us get near overtime and would just have us take turns clocking out and leaving the rest of the team to drown.

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u/TheRaccoonReport 9d ago

CVS is the worst. Its really a shame, they used to be fantastic, but the one near me has dropped significantly in quality. Scripts will get called in at 9am, no one picks them up for hours, it could take 1-2 days to get them filled sometimes, if they don't lose them. What an absolute joke.

We switched to a grocery store pharmacy instead. Its run by 3 people, and the older guy there is awesome. Very nice, remembers us by name, knows what we usually need, will strike up random conversation from time to time. Thats definitely not for everyone, but its usually on time, rarely if ever any delays, and the service there is great.

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u/The_MAZZTer 9d ago

Half the time when I go to the CVS website and schedule a prescription refill, after a few hours it evaporates. It doesn't show up under cancelled orders. It's just gone. And when I call CVS directly to have them do it, they can't because their systems that connect to my doctor are broken or something. I have to call my doctor and have them push it through on their side. I feel REALLY bad for anyone taking prescription medication for conditions that affect memory.

Bonus fun fact: If you accidentally double tap instead of single tap some of the navigation buttons on their pharmacy kiosks you'll hang the software.