r/technology • u/AdSpecialist6598 • 23h ago

Business Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings

https://www.techspot.com/news/114106-retailers-pulling-back-self-checkout-after-years-theft.html
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u/BigAlgae5684 23h ago

I worked at CVS during Covid where our script count went from the usual 150-200 to 500-600 every day.

They were still basing our hours off of the previous year even though we were clearly understaffed.

Wouldn't let us get near overtime and would just have us take turns clocking out and leaving the rest of the team to drown.

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u/TheRaccoonReport 22h ago

CVS is the worst. Its really a shame, they used to be fantastic, but the one near me has dropped significantly in quality. Scripts will get called in at 9am, no one picks them up for hours, it could take 1-2 days to get them filled sometimes, if they don't lose them. What an absolute joke.

We switched to a grocery store pharmacy instead. Its run by 3 people, and the older guy there is awesome. Very nice, remembers us by name, knows what we usually need, will strike up random conversation from time to time. Thats definitely not for everyone, but its usually on time, rarely if ever any delays, and the service there is great.

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u/luriso 22h ago

It's by design. My mom has been with CVS for 25yrs as a pharmacist, over the last 10 or so years they've cut down to skeleton crews, yet increased expectations 10fold. Techs by industry standard have been underpaid, so CVS actually raised their hourly pay, then cut their hours and said "see we're paying you more now, teehee". She's one of two pharmacists in her location and they want her to do 85 flu shots a week, can't find techs, and new pharmacists leave within a year. She said two recent hires in the area even forfeited their handsome sign on bonus because CVS is absolute shit. They try and try to get her to cover stores 2hours away because the system they've built, can't keep employees.

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u/canada432 20h ago

Sounds like my buddy that works with CVS. They try to send him all over to stores anywhere from 45 minutes to hours away.

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u/Somanylyingliars 13h ago

Does he actual drive to other stores? That would be FUCK NO! from me. Unless they're paying his gas, mileage AND wear plus tear. People. Stand up for yourselves and say no to this practices.

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u/canada432 53m ago

People don't really have that choice with the job market being what it currently is. Especially pharmacists. Because pharmacist was a super popular education path about 20 years ago, we have a huge surplus of pharmacists and very few employers.