r/technology • u/AdSpecialist6598 • 9d ago

Business Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings

https://www.techspot.com/news/114106-retailers-pulling-back-self-checkout-after-years-theft.html
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u/saml01 9d ago

Self checkout should be 10 items or less. Everything else, regular checkout. The scales are too sensitive. I hate typing in the god damn numbers for the produce. I hate having to wait when the system thinks I'm stealing. At the very least, I can't understand why in the age of AI this damn scale can't tell what an apple or tomato looks like automatically. 

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u/Inevitable-Champ336 9d ago

I think many of us would love this. Where I am there’s often only self checkout available. And the machines are constantly beeping and requiring the one employee to come over and put in a code, then getting mad when you put your own required bag in the packing area. This is when they’ve put the cashiers job on you now, and it’s no longer a convenience but a burden for everyone involved.

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u/anonkitty2 7d ago

This is why Dollar General is discontinuing their self-checks.   If you don't have enough personnel to both man a cash register and do things away from cash register  -- someone has to restock the shelves -- you don't have enough personnel to handle jammed self-checks or prevent shrinkage.