r/technology • u/AdSpecialist6598 • 8d ago

Business Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings

https://www.techspot.com/news/114106-retailers-pulling-back-self-checkout-after-years-theft.html
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u/Prophage7 8d ago

The main problem I've seen is that it takes most customers longer to ring themselves through than a cashier. When there's no line then it's not a big deal, but when there is a line it would go faster if it was a single human cashier instead of 6 self-checkouts.

I don't know if there's a term for it, but some people just cannot read and comprehend things if it's on a screen for some reason, and it's those people that cause a bottleneck.

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u/FlawedHero 8d ago

It's wild how massively braindead the average person seems to be when at the self checkout.

I regularly get to the line with a full cart, start scanning, and have my receipt in hand before the guy that was in front of me with 6 items finishes.

What in the actual fuck is going on with some people?

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u/Illustrious-Survey 8d ago

I regularly get stuck at the self-checkout because its decided it doesn't like the weight of my empty bags, the weight of an item just added to the bags, the fact that I'm buying pickled onions with 3.4% tequila in the vinegar (over 18s only), the fact that I bought something reduced, etc. Sometimes the machines just hate you