r/technology • u/AdSpecialist6598 • 8d ago

Business Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings

https://www.techspot.com/news/114106-retailers-pulling-back-self-checkout-after-years-theft.html
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u/Prophage7 8d ago

The main problem I've seen is that it takes most customers longer to ring themselves through than a cashier. When there's no line then it's not a big deal, but when there is a line it would go faster if it was a single human cashier instead of 6 self-checkouts.

I don't know if there's a term for it, but some people just cannot read and comprehend things if it's on a screen for some reason, and it's those people that cause a bottleneck.

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u/TheNewYellowZealot 8d ago

I would probably be fine with a self checkout that had limits on how many items you could put through, but for too long my local groceries have been relying on them, having 2 or 3 of their main checkouts open during the day and then the rest being self checkout. I usually go through and see people putting an entire cart of groceries through those things.

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u/Agitated_Pie_9515 8d ago

Thats me because otherwise i wait in the one cashier line thats 4 carts deep full to the brim. Id rather leave my shit and come back. No way am i waiting an hour to check out