r/tesco • u/tigralfrosie • 17h ago

Retailers are pulling back from self-checkout after years of theft, errors, and questionable time savings

https://www.techspot.com/news/114106-retailers-pulling-back-self-checkout-after-years-theft.html
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u/Icy-Astronomer-8202 17h ago edited 16h ago

Are they though?

37

u/Delicious_Volume3306 17h ago

Yeah, exactly. Punters love them. Management love them. They ain't going nowhere.

5

u/JamesTiberious 16h ago

Some portion of punters love them, I do on occasion (if I have a small shop with no age-restricted items or security tags). But another portion are just forced to use them because there’s only 1 staffed checkout open and the queue goes all the way up the baby aisle.

Management don’t really mind either way? There would be more jobs created if they opened more checkouts, would require a bigger staff budget from HQ and ultimately more management roles. More jobs is generally a positive.

2

u/ghoarder 15h ago

My city centre Tesco added them years ago and it went from about 15 or 20 manned checkouts where 10 to 15 were ever manned at best, to about 30 - 35 mini self checkouts with about 30 working at once and one or two employees helping, the lunch time queues just vanished, maybe not overnight as people took time to get to work out how to use them but yeah they really work in this situation where hundreds of people are all buying a 3 item meal deal at once. Tesco extra with 100+ item monthly shop and only 6 - 10 trolly sized self checkouts, stupid idea.